Resident Services Coordinator

Are you a customer service aficionado Are you looking for a company where you can learn and grow Were CCMC a community management company specializing in master planned communities Our vision of inspiring a resident centric focus is brought to life by our core values Integrity Respect Service and Community About the Community This beautiful master planned community includes acres of parks trails and open space Amenities include a Community Center seasonally heated pools splash areas various ball courts and fields amphitheaters and picnic areas It currently offers amenities that appeal to those who choose to live an active lifestyle with additional amenities planned Kids have places to play Families have places to gather and couples have places to escape and explore There really is something for everyone The Resident Services Coordinator provides office assistance membership support and clerical administration for the community This position is multi faceted and supports the site management team in a variety of duties including ensuring all callers visitors and residents are greeted in a friendly and informative manner What youll accomplish Greeting and assisting guests answering phones and directing callsNoting accurate messages and directing them appropriately Operating and maintaining office equipment Drafting and proofreading a variety of association documents including maintenance work ordersAssisting owners with coordinating resident hosted events Updating the associations website and calendar Receiving preparing and delivering mail packages and dry cleaningPerforming other administrative duties as neededWhat were looking for Customer service experience knowledge of homeowner association operations preferredExcellent telephone manner with a commitment to the highest customer service possibleAbility to communicate effectivelyA dynamic professional individual with a strong sense of organization and attention to detailComputer skills with an intermediate knowledge of Microsoft Office programs including Outlook Word and ExcelMust have a valid drivers license in the state of employment Flexibility to work after hours and weekends at community events as neededMust pass a pre employment drug screen and background check If driving is or becomes a requirement of the role it is required at all times that you hold a valid state drivers license for the class of vehicle you are driving maintain a clean motor vehicle report and hold current automobile insurance at statutory limits You must notify Human Resources immediately regarding any change to your motor vehicle standing CCMC may periodically review motor vehicle reports to ensure compliance with these requirements The physical requirements can vary but generally they may include Mobility Ability to walk the grounds long distances in various weather conditions Lifting and Carrying Occasionally lifting and carrying supplies or equipment up to 30 pounds Extended Sitting or Standing Capability to sit or stand for extended periods during meetings or events Manual Dexterity Skills in using technology including computers and mobile devices Driving Ability to operate vehicle to perform certain job functions Please note We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status We are committed to creating an inclusive and accessible work environment If you require reasonable accommodations during the application process or in performing the job duties as described in the posting please email talentpartnerwithventuracom so we can review next steps together What we offer Comprehensive benefits package including medical dental and visionWellness programFlexible Spending AccountsCompany matching 401k contributionsPaid time off for vacation holidays medical and volunteeringPaid parental leaveTraining and educational assistanceSupport programs including Employee Assistance Program and Calm HealthOptional benefits including short and long term disability life insurance and pet insurance Most importantly a caring team who is dedicated to your success