Shift Supervisor - Store

Shift Supervisor What We Do At Applegreen we Refresh Travelers on their Journey Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience comfort retail and an extensive range of delicious food options such as Auntie Annes Burger King Chick Fil A Cinnabon Dunkin Donuts Panda Express Panera Popeyes Pret Shake Shack Starbucks and many more Our Core Values Our Core Values are what we stand for They guide and motivate our attitudes and behaviors to our customers our suppliers our business partners and each other Our customers and communities are at the heart of everything we doWe value and develop our people We are driven by pace passion and performanceWe seek opportunities and embrace change Benefits Flexible SchedulesMedicalDentalVision InsurancePaid Time Off401 k with Company MatchEarned Wage Access Pay on Demand Education AssistanceEmployee Referral BonusMeal DiscountPet Insurance What Youll Do As the Shift Supervisor you will be responsible for leading shifts by ensuring team members provide exceptional customer service thoroughly complete their job duties and follow all brand standards & food safety requirements This position is charged with assisting to train newly hired team members and monitoring for compliance with cash handling policies and procedures Lead the activities of team members on shiftConsistently provide friendly customer service by engaging in positive helpful interactions with customers travelers and appropriately resolve customer complaints Complete opening daily and closing procedureschecklists in accordance with company policiesproceduresOperate point of sale POS system accurately process & receive payment from customers and follow all customer service and cash handling policies and proceduresEnsure proper food handling procedures are followed including wrapping labelling dating stocking storing rotating and checking temperature of productsComplete with a variety of kitchen related tasks including prepping thawing cooking packaging wrapping and cleaningStock clean and sanitize workstation and equipmentActively cross sell and up sell productsMaintain a solid knowledge of products and services available in the plazaAssist in the training of new team members Follow required brand standards food safety requirements as well as all company policies and procedures Inform plaza leadership of any observations concerns or problems that are witnessed or experienced Execute a variety of other tasks as assigned Essential Experience &

Skills Cash handling and customer service experience required Shift supervisor or leadership experience preferredDemonstrates the ability to interact with the public and coworkers in a friendly enthusiastic and outgoing manner Requirements Able to stand and walk for an extended period of timeFrequently bend twist lift and carry at least 40 poundsRequires the ability to speak read and comprehend instructions short correspondence and policy documents as well as converse comfortably with customersAvailable to work a flexible schedule including days nights weekends and holidaysMaintain regular and consistent attendance and punctuality with or without reasonable accommodation This is not an exhaustive list of all functions that may be required to perform and the employee may be required to perform additional functions Additionally the job responsibilities may change at any time as necessitated by business demands Equal Opportunity Employer EOE MinorityFemaleDisabledVeteran MFDV and Drug Free Workplace DFW