Software Asset Management

Key Responsibilities

Strategic SAM Operations & GovernanceEnd-to-End Lifecycle Management: Implement a "Closed Loop" lifecycle for software assets, ensuring seamless transitions from procurement to asset tagging, allocation, and eventual retirement.

Global Visibility & Local Governance:

Manage entitlements across global operations, ensuring compliance while respecting regional operational needs.

Process Standardization:Enforce a curated Service Catalog to minimize Shadow IT and standardize software requests, ensuring no license enters the ecosystem without a verified PO or Contract.

Audit Defense & ELP ReadinessEffective License Position (ELP): Generate real-time, "Publisher Ready" ELPs for Tier 1 vendors (Oracle, Microsoft, Salesforce, AWS), ensuring data accuracy for renewals and true-ups.

Mock Audits:Lead bi-annual internal "Mock Audits" for high-risk vendors to simulate compliance checks, identify data gaps, and proactively remediate risks.

Digital Evidence Locker:

Maintain an immutable audit trail by attaching all contracts, EULAs, and POs directly to entitlement records within ServiceNow.

Cost Optimization & Risk Reduction

SaaS & Cloud Optimization:Oversee rightsizing strategies for SaaS (e.g., Salesforce, M365) and cloud environments (AWS, Azure), such as downgrading inactive "Pro" users and automating reclamation of unused licenses.

Risk Scoring:

Quantify financial exposure in real-time and prioritize remediation efforts for high-risk vendors.

Leaver Process Management:Ensure immediate revocation of SaaS access and return of on-prem licenses to the pool upon employee departure to prevent leakage.

Platform & Tool Management

ServiceNow SAMPro Ownership:Act as the product owner for the SAM module, managing Publisher Packs (Microsoft, Oracle, IBM, SAP) and ensuring healthy integration with SCCM, Jamf, Intune, and cloud portals.

Required Qualifications

Experience: 8+ years in IT Asset Management, with significant experience managing large-scale portfolios ( 00M+ spend).

Technical Expertise:

ServiceNow SAM Pro:

Expert-level mastery is mandatory.

Licensing Complexity:

Deep expertise in complex licensing models for Oracle (Java, Database, Fusion), Microsoft (M365, Azure, SPLA), Salesforce, and AWS.

Tool Familiarity:

Strong understanding of SAM tool landscapes (Flexera, Snow, Aspera) and how they compare/integrate with ServiceNow.

Process Acumen:

Demonstrated ability to design "Smart Procurement" workflows that check for existing rights before purchasing new licenses.

Preferred Certifications

ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)

IAITAM Certified Software Asset Manager (CSAM)

ITIL v4 Specialist:

High-velocity IT

Leadership & Soft Skills

Executive Presence:

Ability to present "Financial Exposure" and "ROI" reports to C-level executives.

Vendor Negotiation:

Proven track record of reducing renewal costs through strategic consolidation and data-backed negotiation.