Specialist, Program Management

Why join our team With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or genderThe Program Management Specialist is responsible for supporting the planning delivery and evaluationmeasurement of multiple USO programs that serve the needs of Americas service members and their families Principal Duties and Responsibilities Essential Duties As directed by leadership research and respond to inquiries by external existing and prospective stakeholders interested in planning coordination implementation and management of assigned programs Identify trends perform needs assessments and make recommendations to modify andor enhance program delivery based on resultsField telephone calls and reply to emails related to assigned programs Provide information about assigned programsprojects to Field Operations staff military leadership and program partners as applicablePrepare track and organize program related correspondence and reports including inquiries templates thank you notes and rejection lettersSupport programevent management process for assigned programs and projects including but not limited to receiving program requests tracking program participant information coordinating and developing financial reports inventory tracking event logistics coordinating fulfillment of orders for program materials products and services and collection of program evaluations and metrics and development and coordination of grant and partner compliance reportsCompile program and service costsOther duties as assignedJob Specifications Bachelors Degree in business or related field1 3 years work experience in a program support role Relevant experience in a not for profit military multicultural andor global organization preferredWillingness to perform work in a non traditional work environment ie warehouse Strong interpersonal customer service and problem solving skills Ability to interact with USO Leadership the general public and military audiences at a variety of levels with integrity and professionalism Ability to manage and influence external vendor relationshipsProficiency using computers and electronics equipment General knowledge of various software applications and programs including but not limited to event registration and customer relationship management software as well as Microsoft Office Suite Proficiency with Cvent andor Salesforce preferredDemonstrated ability to exercise sound judgment related to controversial andor culturally sensitive subjects Ability to handle confidential information with tact and poiseMust show initiative self motivation and attention to detail with the ability to manage multiple projects with competing priorities Ability to quickly and easily adapt to changing organizational needsAbility to achieve desired results while working collaboratively in a team environmentAbility to perform basic math and follow proper cashdonation handling and reporting procedures Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security credit andor background screening SOFA status valid drivers licenseMust be a strong advocate of the USOs missionDetails This position is located in Arlington VA Preference will be given to local candidates within commuting distance to the locationResume and cover letter are required for full considerationBackground check education criminal and driving requiredThe statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workloadIf thats not enough to convince you here are some direct quotes from employees The organization truly cares about the people who work hereThere is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and even experience as a staff member the feeling of making an impact is priceless autonomy with respect to current position within the organizationEveryone is friendly and easy to talk to We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community I couldnt think of a better organization to work forThe mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to workThe mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know ofApply today Join the mission Join Team USO