Sr. Application Support Engineer

Job Description

Job Description

OtterBase is seeking a Senior Application Support Engineer to join our client’s team supporting Warehouse Management Systems (WMS) and related enterprise applications.

This role will provide advanced application support across a warehouse and logistics technology environment, including troubleshooting, root cause analysis, system administration, release management, and application improvements. The engineer will work closely with Tier 1 and Tier 3 support teams, technical leads, and cross-functional partners while providing guidance to junior team members.

Primary Responsibilities

• Provide Tier 2 support for enterprise Warehouse Management Systems (WMS).

• Support warehouse functions including Receiving, Picking, Packing, Shipping, and Labor Management.

• Troubleshoot application issues, analyze logs, and perform root cause analysis.

• Utilize SQL for data analysis, diagnostics, and troubleshooting.

• Support SaaS-based transportation, carrier management, and other peripheral applications.

• Support Windows- and Linux Server-based systems.

• Coordinate incident resolution and escalation with Tier 1 and Tier 3 teams.

• Support software installations, releases, CAB meetings, and change management activities.

• Develop solutions to improve application performance and reliability.

• Participate in disaster recovery exercises and maintain technical documentation.

• Collaborate with technical leads and mentor junior team members.

Qualifications

• 5+ years of experience in application support, WMS support, or a related technical field.

• Experience supporting enterprise Warehouse Management Systems and warehouse operations.

• Strong SQL skills for data analysis and application diagnostics.

• Experience interpreting application logs and performing root cause analysis.

• Experience supporting Windows/Linux environments and SaaS applications.

• Familiarity with cloud-native architecture and deployment models.

• Strong troubleshooting, communication, and cross-functional collaboration skills.

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