University of FloridaMaster's degree in an appropriate area; or a bachelor's degree in an appropriate area and two years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
UF Information Technology (UFIT) is currently seeking a professional level Staff Development and Training Coordinator to join the UFIT Help Desk a unit within UFIT.
UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.
The UFIT Help Desk is the central IT Help Desk for the University of Florida. We offer a wide range of services including account support, Thesis and Dissertation formatting support, and IT knowledge management.
Some Key Responsibilities And Characteristics Of This Position Are
Develops and delivers training courses for the various positions at the UFIT Help
Works with Help Desk management to convert service insights into learning strategies
With the Help Desk Assistant Manager, coordinates hiring and training of student assistants
Provides limited end-user support via phone, email, and chat
Led by Senior Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing.
UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.
For more information about UFIT and its goals and governance, visit .
About The University Of Florida
One of America's all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world.
UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville).
The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography.
UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy.
Learn more about what Gainesville has to offer at Visit Gainesville.
UF provides various leave programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave.
In addition to paid time off, the University of Florida offers a very competitive benefits package.
$53,000-58,000; commensurate based on education and experience.
Master's degree in an appropriate area; or a bachelor's degree in an appropriate area and two years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
Preferred The ideal candidate will possess the following education, experience, and skills:
Experience working in a high volume call center
Experience training entry level professionals
Work visa sponsorship is not available for this position A Level 2 Criminal Background Screening is required.
Applicants are required to submit the following with their application:
List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor)
The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
No
Full-time
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