Support Associate

ABOUT

Mopp is a rapid growing technology startup backed by a leading European VC. We connect thousands of independent cleaners and customers in cities across the UK (having grown 10X in the first 6 months of 2014) and are expanding in further cities throughout the UK and Europe.

We’re at the beginning of an incredible journey and are on the lookout for dynamic and super talented people to join our team. This is your opportunity to join a well funded, data driven, supply focused and customer-centric team who are passionate about ridding the world of unnecessary dirt.

THE ROLE

As an Support Associate, you will be part of our amazing Support Team who vows not only to deliver a unique experience to our cleaners and customers but to convert them into Mopp Ambassadors.

• Deliver exceptional service to our customers and cleaners via phone, email or LiveChat
• Empathetic to customer and cleaner’s needs while effectively solving queries
• Be an ambassador for Mopp while taking bookings for customers over the phone and help cleaners using their Platform
• Own your metrics and help build out best practice playbooks

YOU

• Excellent verbal and written level of English
• Hold a University degree
• Passionate about helping people and WOW with every interaction
• Strong social skills - able to relate to customers and cleaners alike
• Plate spinner - happy solving multiple issues as efficiently as possible
• All about the hustle and drive
• Team player – be willing to help out where needed
• Entrepreneurial DNA
• Additional language is a plus!

OTHER REQUIREMENTS

• Must be flexible to work weekends and a shift schedule

PERKS

• The chance to excel in a fast growing start-up where your opinion always counts.
• Progress quickly. Show us what you can do and the opportunities are endless.
• The best office in London with a killer rooftop bar
• Unlimited coffee!
• Make a real difference. You’re on the front line in a role that directly impacts the customer and cleaner experience.
• Start the day running and never slow down.

COMPENSATION

• Competitive full-time salary