Support Engineer

About Antithesis

We’re on a mission to redefine how modern distributed systems are tested and released. Our platform is trusted by engineering teams who demand rock-solid reliability, scalable performance, and deep technical visibility. Our platform doesn’t just assure system correctness and reliability, it exists because developers need something better.

If you’ve ever experienced the pain of a production outage, had a bad week on-call, or had a release delayed by weeks because of one killer bug – you’ll understand exactly why we’re doing what we do. If you're passionate about developer-first products, system resilience, and correctness, we’d love to talk.

About the Role

Our Support Engineers are the first escalation for customer support requests. They are experts of the Antithesis platform, and they have the skills to resolve requests that lack prescribed instructions in our external documentation or internal knowledge base. For requests that exceed their scope, they possess the technical expertise to route them to the correct internal teams.

When not handling escalations, they ensure requests are acknowledged, qualified, triaged, and driven to resolution while keeping stakeholders informed.

What You’ll Do

Handle customer support requests that lack prescribed instructions in our external documentation or internal knowledge base

Determine the proper escalation path for novel issues after performing diagnostics and troubleshooting

Use scripting languages to investigate customer issues

Own customer support requests end-to-end: first response, qualification, triage, escalation management, resolution tracking, and communication

Contribute to the continuous improvement of the knowledge base by identifying gaps and suggesting updates based on request patterns

Respond to automated system alerts, taking steps to raise stakeholder awareness and begin the resolution process

Communicate clearly and professionally with customers’ technical team members

What We’re Looking For

Experience in a technical support, help desk, or customer-facing technical operations role (or equivalent)

Proficiency in Linux environments, containerization/Docker, and bash/shell scripting

Working knowledge of a scripting language (e.g. Javascript, Python)

Strong written communication skills and comfort communicating with customers’ engineers

Eagerness to develop deep product expertise in an innovative and technically sophisticated platform

Willing to work on-site five days a week

Bonus points

Experience with software testing / quality assurance

Kubernetes

Querying data (via SQL, NoSQL, or other query engines)

Why Join Us?

Make a measurable impact from day one

Collaborate with a fast-moving team that values autonomy and results

Help shape the growth strategy at a pivotal stage

Access to top-tier tools and leadership support

Get a genuinely revolutionary software product into users’ hands

Equal Opportunity Statement

We are an equal opportunity employer and value a diverse, inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other protected characteristic. We are committed to providing reasonable accommodations throughout the application and employment process.

Notice to Recruiters and Agencies

Under no circumstances will Antithesis pay a fee for candidates submitted or presented without a signed recruiting agreement in place between Antithesis and the recruiter or agency prior to submission. Any submission must be for a requisition specifically and individually assigned in writing by Antithesis’ People Department.

In the event that candidate(s) are submitted or presented to Antithesis by a recruiter or agency without both a signed agreement and written assignment from Antithesis, Antithesis expressly reserves the right to pursue and hire such candidate(s) without any financial obligation to the recruiter or agency.