System Administrator

Company Name:

Net2Source, Inc

Title:

System Administrator

Location:

Richmond, VA

Duration: 13 Months Plus

Complete Description:

Night shift - 7pm-4am. HOWEVER, for the 1st month, contractor will need to work day shift while training with team.

Strong possibility for conversion for the right resource. Must be currently eligible to work for any employer within the US.

Job Description:

Principal Associate for Enterprise Storage team with a focus on support of the backup environment to include: installation of backup agents on servers, configuration of agents, scheduling the backups, restoring data, etc.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• 5 years IT experience
• 2 years of Backup Administration experience (CommVault, NetBackup, etc.) and 1 year Storage technical support experience (Isilon, Pure, NetApp)
• Cloud Technologies – AWS/Azure/etc
• Coding/Scripting/Automation

Preferred Qualifications:

• Bachelors Degree in Business Administration or Information Technology
• 2 years of Backup Configuration/Design/Troubleshooting
• 1 year of SAN Fabric and SAN storage
• Excellent technical and analytical skills
• Strong communication and interpersonal skills
• Organized and detailed documentation skills
• A work ethic with a focus on quality, results and customer satisfaction

Primary Responsibilities:

• Provide 24x7 IT operations support in a team on a rotation and on-call basis. Adjust working hours and schedule as needed. Onsite hours Wednesday through Sunday 8pm through 5am.
• Develop and exhibit technical subject matter expertise on the assigned backup and storage systems along with associated processes and procedures.
• Perform change management and incident management for backup and archiving infrastructure. Coordinate, communicate, and execute maintenance activities, upgrades, and patching for monitoring tools.
• Generate capacity reports, performance, trending, incident reports and other related items to enable the delivery of required monitoring solutions.
• Understand and follow IT processes including Change & Configuration, Problem, Incident and Service Readiness and other established team procedures.
• Communicate written incident updates using team standards in a pre-determined time bound fashion to all levels of IT and business audience.
• Assess impacts of issues and ensure proper severity assignment for incidents by researching the business impact via interfacing teams or the acquired knowledge.
• Work with 3rd party resources (onsite or offshore) in both staff augmentation and ASP models and represent their services to the business.
• Prepare and present incident and other service reports on a periodic basis (daily/weekly/monthly) based on predetermined deadlines and events.
• Develop an understanding of project engagement processes (Service Readiness) and partner with project teams on Conditions of Satisfaction deliverables including support documentation.
• Provide support for new systems and projects and implement the tools to enable the ongoing support.
• Ensure Support Guides and related documentation is up-to-date.
• Regularly identify and implement improvement opportunities.
• Able to work from home including facilitating incident calls, monitoring processes, and able to respond to phone calls from remote sites including home.
• Understand IT and ITO Service Model and how daily activities are related to its defined Services.
• Fulfill corporate compliance tasks including mandatory training and weekly timesheets.