Tech-Intern

IT Support Intern

Position Summary The IT Support Intern will gain hands-on experience in a fast-paced Managed Service Provider (MSP) environment. This role works closely with the Helpdesk, Support Desk, and Projects teams to support clients, learn industry best practices, and develop technical and professional skills.

Responsibilities

• Answer and route incoming client phone calls.
• Qualify, document, and assign support tickets.
• Work entry-level helpdesk tickets under supervision.
• Assist with computer setup, deployment, and configuration.
• Prepare new devices for client use.
• Shadow technicians during support, project, and onsite work.
• Collaborate with team members to resolve client issues.
• Assist with inventory, documentation, and administrative tasks.
• Participate in technical and professional development training.
• Support the Helpdesk, Support Desk, and Projects teams wherever needed.

Qualifications

• Interest in Information Technology or Cybersecurity.
• Strong communication and customer service skills.
• Positive attitude and willingness to learn.
• Dependable, organized, and professional.
• Ability to work well in a team environment.

What You'll Gain

• Real-world MSP experience.
• Exposure to IT support, cybersecurity, and project work.
• Mentorship from experienced technicians.
• Hands-on experience with industry-leading tools and technologies.
• Professional and technical skill development.

Reports To: Service Manager or Assigned Mentor

This position is designed to help individuals explore a career in technology while contributing to the success of our clients and team.