Technical Documentation Program Lead

• *About The Job
• *Mercor

connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include

• *Benchmark**

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• *General Catalyst**

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• *Peter Thiel**

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• *Adam D'Angelo**

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• *Larry Summers**

, and

• *Jack Dorsey**

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• *Position:**

Project Manager II

• *Type:
• *Full-Time
• Compensation:
• $55–$75/hour
• *Location:
• *Remote
• *Role Responsibilities
• Respond to stakeholder requests within 30 minutes and provide actionable follow-up within 48 business hours.
• Continuously update work instructions, guidelines, standards, and policies to reflect best practices.
• Conduct initial risk analyses of stakeholder requests and offer actionable recommendations.
• Leverage company-approved AI tools to improve content review and documentation quality while ensuring human accountability.
• Use AI to generate first drafts of work instructions, SOPs, templates, and executive summaries, refining with SME input and final human editorial review.
• Optimize documentation for both humans and AI retrieval with clear titles, TL;DRs, scannable structure, defined terms, and appropriate access controls.
• Lead the management, creation, and timely completion of all documentation for assigned projects.
• Collaborate closely with SMEs to ensure technical accuracy and clarity in documentation.
• *Qualifications
• *Must-Have
• Bachelor’s degree required; advanced degree in business management, sciences, history, political science, or related discipline highly preferred.
• At least 3 years of experience in project management, technical writing, or an associated field.
• Proven mastery of technical, business, or procedural writing with a portfolio of high-impact deliverables.
• Strong technical writing, communication, and presentation skills.
• Critical thinker able to work independently or as part of a team in a fast-paced environment.
• Strong interest and demonstrated aptitude for consumer electronics, technology, and AR/VR/MR ecosystems.
• Experience with customer success management or building relationships in cross-functional, matrixed organizations.
• Comfortable working independently and as part of distributed, multicultural teams.
• Exceptional organization and attention to detail; proven ability to handle competing priorities.
• *Preferred
• Familiarity with AI, AR, VR, or similar advanced technology organizations is a plus.
• PMP certification is advantageous but not required.
• *Application Process (Takes 20–30 mins to complete)
• Upload resume
• AI interview based on your resume
• Submit form
• Resources & Support
• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
• For any help or support, reach out to: support@mercor.com
• PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

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