Technical Lead

Job SummarySF - Employee Central Tower:

H2R (SuccessFactors)

Level:

L3

Delivery:

Offshore

Required Experience Experience:

8-12 years

Role Purpose Provide high-quality AMS support and controlled change delivery for the SF - Employee Central capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.

Key Responsibilities

• Support SuccessFactors Employee Central foundation objects, employee data, workflows, business rules and role-based permissions.
• Resolve configuration, data and integration issues; support imports, releases, regression testing and HR stakeholder queries.
• Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies.
• Perform root-cause analysis, problem management and preventive actions for recurring production issues.
• Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.
• Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.

Required Skills & Knowledge

• Strong hands-on expertise in SF - Employee Central and relevant integration points.
• Strong troubleshooting, functional/technical analysis, production support and stakeholder-management capabilities.
• Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.
• Experience in large, complex SAP/application landscapes and multi-vendor support environments.

Qualifications & Certifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, Business/Finance, or related discipline.
• Relevant SAP SuccessFactors certification preferred.
• ITIL Foundation or equivalent service-management knowledge is an advantage.

Preferred Experience

• Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.
• Experience in complex industrial, manufacturing, aerospace/defense, regulated or similarly large enterprise environments is an advantage.

Skill RequirementsOther Requirements