Technical Lead

Job Summary

• Provide and support Corporate Audio Visual Standard Solutions to enable effective communication across Qualcomm's business units.
• Align AV solution standards and practices to ensure high system performance and consistency, delivering optimal AV experiences.
• Deliver executive-level customer service with urgency, diplomacy, and strong verbal communication skills.
• Must be self-sufficient with excellent time management and the ability to provide detailed issue explanations.
• Responsible for day to day operation support.
• Responsive to local office and IT management needs.
• Expert in root cause analysis, troubleshooting/triage, support, and end-user training on Microsoft Teams Room and associated AV systems.
• Knowledge of Microsoft Teams, Crestron, Extron, Biamp, MTR products (Logitech), other AV products and experience with graphical user interfaces, AV hardware/software.
• Familiarity with audio/video signal test generators, laser levels, SPL meters, and RTA equipment.
• Experience with AutoCAD, Floor drawing reading, understanding AV BOQ is a plus.
• Support & Manage end to end managed AV systems, live streaming events, and production setups.

Key Responsibilities

• Provide and support Corporate Audio Visual Standard Solutions to enable effective communication across Qualcomm's business units.
• Align AV solution standards and practices to ensure high system performance and consistency, delivering optimal AV experiences.
• Deliver executive-level customer service with urgency, diplomacy, and strong verbal communication skills.
• Must be self-sufficient with excellent time management and the ability to provide detailed issue explanations.
• Responsible for day to day operation support.
• Responsive to local office and IT management needs.
• Expert in root cause analysis, troubleshooting/triage, support, and end-user training on Microsoft Teams Room and associated AV systems.
• Knowledge of Microsoft Teams, Crestron, Extron, Biamp, MTR products (Logitech), other AV products and experience with graphical user interfaces, AV hardware/software.
• Familiarity with audio/video signal test generators, laser levels, SPL meters, and RTA equipment.
• Experience with AutoCAD, Floor drawing reading, understanding AV BOQ is a plus.
• Support & Manage end to end managed AV systems, live streaming events, and production setups.

Skill Requirements

• Provide and support Corporate Audio Visual Standard Solutions to enable effective communication across Qualcomm's business units.
• Align AV solution standards and practices to ensure high system performance and consistency, delivering optimal AV experiences.
• Deliver executive-level customer service with urgency, diplomacy, and strong verbal communication skills.
• Must be self-sufficient with excellent time management and the ability to provide detailed issue explanations.
• Responsible for day to day operation support.
• Responsive to local office and IT management needs.
• Expert in root cause analysis, troubleshooting/triage, support, and end-user training on Microsoft Teams Room and associated AV systems.
• Knowledge of Microsoft Teams, Crestron, Extron, Biamp, MTR products (Logitech), other AV products and experience with graphical user interfaces, AV hardware/software.
• Familiarity with audio/video signal test generators, laser levels, SPL meters, and RTA equipment.
• Experience with AutoCAD, Floor drawing reading, understanding AV BOQ is a plus.
• Support & Manage end to end managed AV systems, live streaming events, and production setups.

Other Requirements