Technical Program Manager

Description

About the company

As product compliance and ESG regulations continue to expand worldwide, and consumers increasingly demand sustainable, eco-friendly products, companies struggle to collect, validate, and report supply chain data to meet due diligence and compliance obligations – particularly when sourcing materials and commodities from around the world.

Source Intelligence is the culmination of five trailblazers in ESG and compliance solution development who combined their expertise and technology to deliver the most comprehensive solution on the market. We empower our clients to identify and eliminate environmental hazards and human rights abuses in their supply chains through unmatched innovation, reliability, and expertise. Our industry-leading solutions – from SaaS software to fully managed services – are designed to meet each client’s unique needs and evolve alongside them throughout their compliance journey.

By partnering with Source Intelligence, companies gain deeper insight into their supply chain, enabling them to make better sourcing, design, and packaging decisions for the benefit of people and the planet.

About the role A background in engineering, chemical management, or a product/data/configuration manager with experience in product design lifecycle and regulatory compliance is desired and would ideally be suited to a platform subject matter expert. However, we encourage you to apply if you're excited about this role even if your experience doesn’t perfectly align.

As a Technical Program Manager, you will be accountable for the day-to-day management of Project delivery and have the responsibility of overseeing a portfolio of Enterprise Client Projects, Changes and Fixes, in line with established Source Intelligence processes. Our platform is highly configurable and to achieve the best outcomes, we work as a very close, supportive team which is paramount to our success.

Requirements

What you’ll do

You will be responsible for:

• A portfolio of Enterprise Customer accounts, ensuring each project is delivered within an agreed scope, time frame, and owning the implementation process of the software project from start to end. 
• The organization and leading of the customer teams and internal resources. 
• Developing project plans maintaining timelines for accurate scheduling and alignment. 
• Defining project deliverables, scoping, developing assumptions and building detailed specifications. 
• Gathering and documenting client requirements using a variety of techniques such as direct questioning, business process walkthroughs, mapping exercises and offering solutions in line with the capabilities of the software and industry best practices. 
• Reviewing requirements and perform gap analysis to ensure we deliver to the agreed Client requirements and highlight any risks. 
• Data Mapping, helping the client to produce the output from their source system for the CMAP platform. 
• Continual expansion of knowledge as the platform develops. 
• Take part in the implementation by configuring the solution to meet client requirements. 
• Developing and conducting UATs. 
• Supporting Clients with development of processes, procedures and training materials as required. 
• Supporting the Client post-implementation and assisting in continuous improvement cycles. 
• Ownership of service desk tickets, working with business experts to help qualify issues raised here or via other channels ensuring work is prioritized effectively. 
• Performing testing of the solution as changes are made to meet customer needs. 
• Providing presentations of the solution based on common customer use cases. 
• Support documentation and external training material reviews.