Technical Program Manager

About TailorCare

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with a hybrid office in Nashville.

About the Role:

We are seeking a Technical Program Manager to drive the execution of complex, cross-functional technical programs across Product. In this role, you will be a key partner to our product, engineering, and operations teams, leading programs end-to-end that directly impact patient outcomes and support our expansion into new markets.

You will own program execution: grooming requirements, planning releases, managing risk, and keeping cross-functional teams aligned to deliver high-quality products on time. You will influence through partnerships, leveraging technical fluency to facilitate informed decisions with engineering. 

Key Responsibilities:

• Program Leadership: Lead and manage the end-to-end lifecycle of large-scale technical programs, from initial planning to launch and post-launch analysis.
• Cross-Functional Collaboration: Serve as the primary point of contact for product programs, ensuring alignment and clear communication between engineering, product, clinical operations, and other stakeholders. 
• Release Management: Plan and conduct release management and product grooming ceremonies with Operations stakeholders.
• Risk Management: Proactively identify potential risks and obstacles, and develop mitigation strategies to keep programs on track.
• Process Improvement: Continuously assess and improve program management processes to increase efficiency and effectiveness of delivery.
• Technical Fluency: Interpret the technical architecture and dependencies across our data platform, software, and data science work to facilitate informed discussions and decision-making with engineering teams. 
• Other duties as assigned

Key Qualifications:

• 7+ years of program management experience delivering complex, cross-functional initiatives
• 3+ years working in healthcare technology or demonstrated experience leading complex technical programs in similarly regulated, operationally complex environments preferred.
• Bachelor’s degree or equivalent relevant experience
• Demonstrated experience working with product and engineering in launching new products
• Working knowledge of program management best practices and Agile framework
• Strong experience working with Jira
• Ability to use data and analytical tools to inform program decisions and surface risks
• Ability to interpret technical architecture and understand dependencies across data platform, software, and data science
• Excellent communication and presentation skills
• Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.

What's In It For You

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! 
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day. 

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.