Net2Source (N2S)Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring "Job Title " for one of our clients.
We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.
Job Title Technical Support - R&D 1
Buffalo Grove, IL USA 60089
$25/hr on w2
8 to 5. A total of 8 working hours with 1 hour lunch.
(1/17/2025)
Job is Supporting Building Technology (HVAC, safety systems, ETC in Large facility )
(Not Working on IT/PC/Laptop Systems and not looking for IT Support Professionals)
Need a tech support for company products (proprietary software and hardware)
Level 1 role - Receive questions from (call email web), and provide basic solution and/or escalate to level II
Learn on the job (Basic training and Peer-to-Peer training)
Looking for excellent soft skills/Technical customer support Background
Onsite role (on call work -in office)/No Travel
1-2 years of Customer Technical Support Exp
Someone working towards Associates/BS degree are a good fit
(Masters would be over qualified- looking for someone to grow with the team)
Dayforce used for Time Keeping
0% - No Travel. Office (phone) work only.
This is not remote position. Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
Accountable for support requests related to product information and product problems that are documented.
May escalate more difficult support requests to Field Support Engineers.
Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
Escalates more complex problems to Field Support Engineers.
Complete company designated training courses for position to enhance work performance and career development
Participates in special projects to increase the incumbent's role and technical abilities.
Required Knowledge/Skills, Education, and Experience
High School diploma or equivalent
Excellent communication, conflict resolution, and problem-solving skills
High understanding of customer satisfaction and service orientation
Preferred Knowledge/Skills, Education, and Experience
Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
Proficiency with Microsoft Windows operating system and computer networking is a plus.
We value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry.
What unites and motivates our global team is the inspiration of our common purpose:To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services.
We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. (use your country EEO required language where applicable)
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark.
We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
America's Most Honored Businesses (Top 10%)
Awarded by USPAAC for Fastest Growing Business in the US
12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
Fastest 50 by NJ Biz (2020, 2019, 2020)
INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
Top 100 by Dallas Business Journal (2020 and 2019)
Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
2019 Spirit of Alliance Award by Agile1
2018 Best of the Best Platinum Award by Agile1
2018 TeClient*erve Alliance Excellence Awards Winner
2017 Best of the Best Gold Award by Agile1(Act1 Group)
Delivery Lead- Recruitment
Net2Source Inc.
Global HQ Address: 270 Davidson Ave, Suite 704,Somerset, NJ 08873 , USA
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