Technical Support Engineer

BCforward is seeking a highly motivated and experienced On-Site Support Engineer to join our dynamic team.

Position: On-Site Support Engineer

Work Arrangement: ONSITE

Work Location: Providence, RI

Duration: 4 months (Possible Extension).

Key Responsibilities

• Provide service desk and/or field support to end users during a Windows 11 upgrade Troubleshoot desktop operating system issues and hardware related problems
• Support and resolve client application compatibility issues related to Windows 11
• Assist users with post upgrade questions, configuration issues, and basic training
• Document issues, resolutions, and escalations according to support processes
• Work closely with technical teams to ensure a smooth and efficient upgrade experience
• Deliver a high level of customer service while interacting with corporate users

Required Skills & Experience:

• Prior experience in a Service Desk or Field Services role Strong Windows desktop OS troubleshooting skills
• Hands on experience supporting or deploying Windows 11
• Experience troubleshooting client application compatibility issues
• Excellent interpersonal and communication skills
• Ability to work effectively with non technical users in a corporate environment.

Education: Bachelors

Musthave skills:

1. Strong windows OS troubleshooting
2. Strong interpersonal & communication skills
3. Ability to work effectively with nontechnical users in corporate environment