Technical Support Engineer

We're hiring for a rapidly growing SaaS company that empowers talent leaders to significantly improve their hiring processes. This organization is known for its innovative products and exceptional customer experience, supporting thousands of clients globally.

The Role

• Investigate complex technical issues involving integrations, APIs, data, and workflows to determine resolution paths.
• Serve as the technical escalation point between frontline support and product engineering teams.
• Provide well-validated escalations to engineering with clear reproduction steps, evidence, and root-cause hypotheses.
• Identify recurring issues and contribute to documentation, enablement, tooling, and process improvements.
• Partner with Product and Engineering teams to drive product enhancements based on customer patterns and technical insights.
• Contribute to the development of regional operating practices and handoff norms for the Support Engineering team.

What You'll Need

• Proven experience in a hands-on, customer-centric technical role involving independent investigation of ambiguous issues.
• Comfort navigating between customer interactions, APIs, logs, databases, and application behavior to find root causes.
• Ability to clearly distinguish between configuration, data, documentation, or product defects and articulate reasoning.
• Strong written and verbal communication skills for precise technical documentation and thoughtful interaction with diverse audiences.
• A proactive approach to improving systems beyond immediate ticket resolution through documentation, enablement, or process design.
• Enthusiasm for contributing to a growing team and shaping operational practices.

What's On Offer

• Competitive salary
• A $1,200 annual learning and professional-development budget.
• A one-time $2,000 home-office setup budget, plus a company-provided laptop.
• Opportunities for professional growth within a fast-paced, innovative company.

Apply via Haystack today!