Technology Architect

Job Description

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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Strong hands-on experience with ServiceNow HAM PRO module.

Solid understanding of the ServiceNow platform architecture and development best practices.

Experience in ServiceNow configuration, scripting (JavaScript, Glide), and integrations.

Ability to work collaboratively with cross-functional teams and client stakeholders

Excellent problem-solving, communication, and interpersonal skills.

Prior experience in asset management processes and ITSM/ITAM frameworks is highly desirable.

Key Responsibilities

Design, configure, and implement ServiceNow HAM PRO solutions to support enterprise hardware asset management.

Collaborate with client stakeholders and development teams to gather requirements and translate them into technical solutions.

Develop and maintain workflows, integrations, and customizations within the ServiceNow platform.

Ensure compliance with organizational standards, policies, and best practices for asset management.

Provide technical expertise and guidance on HAM PRO capabilities, features, and enhancements.

Troubleshoot and resolve issues related to HAM PRO modules and integrations.

Document technical designs, processes, and configurations for knowledge sharing and future reference.

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Deliver

NoPerformance ParameterMeasure1Operations of the towerSLA adherence

Knowledge management

CSAT/ Customer Experience

Identification of risk issues and mitigation plans

Knowledge management2New projectsTimely delivery

Avoid unauthorised changes

No formal escalations

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