TELEPHONE OPERATOR(

Job Number:

111640)

Description

MIAMI VALLEY HOSPITAL

TELEPHONE OPERATOR

SHIFTS ARE EITHER:

7A TO 4:30P (FIRST SHIFT)

5P TO 1:30A (SECOND SHIFT)

11:30P TO 6A (THIRD SHIFT)

PRN, WORK AS NEEDED BASED ON DEPT. / 8 HOURS PER PAY PERIOD

​​The Telephone Operator provides a welcoming and positive first impression of Premier Health, processing incoming, outgoing, network and interfacility calls regarding hospital services, provides on-call information and processing, patient information, and directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or on-call physician(s) respond to the emergency in life/death situations. The operator monitors/documents a response team log and a log of each emergency for regulatory reporting (i.e. Code Red).

The Telephone

Operator processes pages via audio, wireless messaging, and/or radio equipment.

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Qualifications

Education

Minimum Level of Education Required: ​High School completion / GED​

Additional requirements:

• Position specific testing requirement: ​typing test - 30 minimum words per minute​

Experience

Minimum Level of Experience Required: ​1 - 3 years of job-related experience​

Preferred experience: ​Telephone operator or high call volume management​

Other experience requirements: ​Customer service ​

Primary Location

: OHIO-DAYTON-Miami Valley Hospital

Work Locations

: Miami Valley Hospital 1 WYOMING ST DAYTON 45409-2722 Shift Hours : EVERGREEN Shift Length : 8 Hour Shift Length Budgeted Hours (per pay) : 08