Grace Ye

Bilingual HR and Recruiting Coordinator with hands-on experience in candidate communication, interview coordination, screening support, offer follow-up, onboarding coordination, and cross-functional operations. Skilled in supporting recruitment pipelines, maintaining accurate candidate and employee records, and coordinating with hiring managers and internal stakeholders. Fluent in English and Mandarin, with strong relationship-building, problem-solving, and client-facing communication skills across HR, campus recruiting, e-commerce, and operations environments.

Operations Coordinator at DV Fulfillment LLC (2025-01 – Present)

• Oversee daily e-commerce operations across order fulfillment, carrier communication, and internal teams to ensure timely and accurate service delivery.
• Serve as a communication liaison between U.S. warehouse teams, internal business partners, and China-based e-commerce teams to resolve operational issues and improve workflow efficiency.
• Support SOP improvements by documenting workflow issues, clarifying procedural gaps and minimizing communication gaps across warehouse and logistics teams.
• Identify and resolve abnormal orders, delivery issues, and process gaps by partnering with cross-functional teams and external logistics partners.

HR Operations Intern at Think Academy U.S. (2024-01 – 2024-06)

• Supported recruiting coordination for remote teaching roles, including candidate communication, interview scheduling, screening support, offer follow-up, and onboarding process coordination.
• Responded to high-volume candidate and employee inquiries regarding onboarding, work authorization, training schedules, payroll timing, and internal HR procedures.
• Partnered with hiring managers and internal teams to resolve recruiting, onboarding, and employee support issues while maintaining a high level of service and professionalism.
• Coordinated onboarding documentation, background check follow-up, training communication, and system setup to support a smooth new-hire experience.

Campus Program Manager at RippleMatch

• Led project initiatives to enhance campus recruitment strategies, resulting in a 20% increase in interview placements. This involved extensive communication and follow-up with candidates and hiring managers.
• Coordinated and facilitated interviews for 30+ candidates, including candidate communication, scheduling support, status tracking, and follow-up throughout the hiring journey.
• Partnered with candidates and hiring teams to understand role requirements, improve candidate matching, and support a positive recruiting experience.
• Managed recruiting-related project tasks independently, including pipeline updates, candidate follow-up, and communication with internal stakeholders.

Master of Human Resource and Industrial Relations in Human Resource and Industrial Relations – University of Illinois at Urbana-Champaign (2023-01 – 2024-05)

Bachelor of Science in Industrial Organizational Psychology – University of Illinois at Urbana-Champaign (2019-08 – 2022-12)