A Andrews

Results-driven and detail-oriented healthcare professional with 7+ years of experience supporting pharmacy operations, patient care, and high-volume customer service environments. Demonstrates strong expertise in prescription processing, medication safety, patient communication, and HIPAA compliance. Proven ability to improve workflow efficiency, reduce errors, and support interdisciplinary healthcare teams in fast-paced clinical settings.

Recognized for strong organizational skills, accuracy, and compassionate patient support. Actively pursuing opportunities in healthcare where clinical support skills and patient-centered care can contribute to improved health outcomes and operational excellence.

Pharmacy Technician at CVS Health (2025-06 – Present)

• Accurately fill and dispense prescriptions in compliance with federal and state regulations
• Verify prescription details under pharmacist supervision, ensuring proper dosage and patient safety
• Maintain and update patient profiles including allergies, medications, and insurance information.
• Collaborate with pharmacists and healthcare providers to support medication therapy for patients
• Process prescriptions using pharmacy systems (data entry, labeling, insurance adjudication)
• Maintain HIPAA compliance and safeguard confidential patient information
• Perform inventory management and equipment maintenance

Healthcare Dining Services Operator at Compass Group USA (2022-08 – 2023-09)

• Supported patient-facing services by ensuring dietary needs and restrictions were communicated accurately
• Delivered high-quality customer service in a fast-paced healthcare environment
• Reduced order errors by 77% through improved communication and workflow processes
• Maintained accurate documentation and handled sensitive information professionally
• Collaborated with team members to meet patient satisfaction and service standards

Home Health Aide at ProMedica (2021-01 – 2021-12)

• Provided in-home patient care, assisting with activities of daily living (ADLs) including bathing, dressing, grooming, and mobility support
• Monitored patient conditions and reported changes to nurses and care teams to ensure continuity of care
• Supported medication adherence through reminders and care plan implementation
• Assisted with meal preparation, feeding, and maintaining proper nutrition for patients
• Delivered compassionate companionship while maintaining a safe, clean, and supportive home environment

Cashier / Customer Service Associate at Meijer (2016-04 – 2020-09)

• Processed high-volume transactions with accuracy and efficiency
• Delivered exceptional customer service, including assisting individuals with special needs
• Trained new team members on POS systems and procedures
• Maintained confidentiality of financial and customer data
• Recognized for performance excellence and customer satisfaction

Apprenticeship in Pharmacy Technician – CVS Health

Certificate in Administrative Medical Assistant – DeKalb Technical College