IT Manager
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Results-oriented IT and operations leader with 15+ years of experience across technical support, quality assurance, project management, and healthcare logistics. Skilled at leading cross-functional teams, managing vendors, and improving processes to deliver projects on time and within scope. Implemented automation and QA improvements that reduced regression testing time by 40%, streamlined logistics and inventory workflows, and strengthened client/patient communication.
Proven mentor and communicator who translates technical solutions into measurable operational gains and elevated customer satisfaction.
Logistics Health Coordinator - Louise Breitung, Valley Ranch - Valley Ranch
(2018-12)
Lead day-to-day logistics for patient care coordination and medical supply management, ensuring timely delivery of equipment and medications. Build collaborative relationships with clinics, carriers, and vendors to quickly resolve scheduling and shipping issues and keep patients informed. Maintain accurate documentation and inventory tracking, handle authorizations, and streamline processes to reduce delays.
Mentor new team members and communicate compassionately with patients and providers to set expectations and address concerns.
Project Management - TelVista - Dallas
(2016-01 - 2018-11)
Directed cross-functional telecommunications projects from initiation through delivery, coordinating engineering, operations, and vendor teams to meet scope, schedule, and quality objectives. Defined project scope, timelines, and resource plans; tracked risks, dependencies, and budgets to deliver projects on schedule and within scope. Implemented process improvements to streamline workflows, enhance team communication, and accelerate delivery; prepared regular status reports and presented outcomes to stakeholders and senior leadership.
Insurance QA - RightNow Healthcare Staffing - Richardson
(2014-12 - 2014-12)
Executed quality assurance for insurance claims and policy systems by developing test plans, cases, and regression suites to ensure accuracy and compliance. Identified and tracked defects, collaborated with developers to resolve critical issues, and implemented automated test scripts that reduced regression testing time by 40%. Prepared QA reports and metrics to drive process improvements and support audit readiness.
QuickBooks Technical Support - Contract - Plano
(2009-12 - 2014-10)
Provided technical support and troubleshooting for QuickBooks users, resolving high-volume issues for small business clients and improving bookkeeping workflows. Created user guides and training sessions that reduced repeat support requests, maintained strong customer satisfaction through clear communication, and collaborated with product teams to escalate and resolve complex technical problems.
A.A.S. - DCCD (1993-08 - 1996-05)
