Medical Asset Support (IHSC ERO ICE Contract) at Amergis (2025-02 – Present)
- Security & Asset Management: Managed inventory audits and compliance inspections for critical diagnostic endpoints, ensuring 100% accountability of hardware assets in a federal environment.
- Incident Response: Served as the primary point of contact for system-level technical issues, troubleshooting hardware/software failures to maintain system availability.
- Compliance Enforcement: Supported comprehensive documentation audits by validating data integrity and collaborating with technical support teams to patch and update system documentation.
Chronic Care Management & Remote Patient Monitoring Specialist at Wysa Inc (2024-08 – 2025-05)
- Partnered with engineering teams during the startup testing, secure hardening, and deployment of custom cloud-based EHR and telehealth platforms.
- Designed remote clinical documentation workflows ensuring 100% compliance with HIPAA and CMS security guidelines, protecting sensitive patient data from exposure.
- Identified, tracked, and escalated critical service disruptions and software bugs; participated in systematic compliance checks to mitigate operational risk.
Medical Asset Support at Loyal Source Government Services (DHS CBP contract) (2022-01 – 2024-12)
- Enforced rigid data validation protocols when managing electronic medical records, preventing unauthorized access and maintaining strict data accuracy.
- Executed daily operational tasks in strict compliance with federal policies, healthcare regulations, and standard operating procedures (SOPs).
- Audited, maintained, and secured high-value technical and medical equipment; ensured 100% data clearing and sanitation of endpoints post-use.
- Monitored workflow processes to detect system-level irregularities, executing swift corrective actions to maintain service availability and data security.
COVID-19 Specialist (Temporary Contract) at General Healthcare Resources (2021-08 – 2022-08)
- Handled encrypted medical record transfers between disparate systems, ensuring data integrity during high-volume public health screenings.
- Operated and monitored mobile testing software networks; performed immediate troubleshooting on data recording errors to prevent reporting delays.
Medical Assistant Manager at Moazam PA (2020-09 – 2021-08)
- Spearheaded vendor coordination to resolve complex system migration issues, ensuring data integrity during a major clinic-wide software transition.
- Provisioned, audited, and managed user access profiles and permissions for EHR software to prevent unauthorized credential usage (IAM).
- Designed and delivered technical training programs for clinical staff on secure digital charting software and operational protocols.
Dispatch Manager at Sun City Cab (2014-05 – 2018-10)
- Monitored real-time GPS tracking and mobile communication networks to guarantee continuous availability and rapid incident response.
- Maintained complete technical logs, analyzed operational metrics, and generated performance reports to drive data-backed security and operational choices.
- Supervised a large team of operators, coordinating resources under pressure to maintain service continuity and operational efficiency.
Office Executive Assistant at Nafta Corp. / Axial Group SA de CV (2012-06 – 2014-01)
- Managed internal network storage systems, coordinating routine, secure file backups and strict document control processes (Business Continuity).
- Reviewed system logs for discrepancies and handled initial triage before escalating complex technical bugs to IT support teams.
