Ai, Product Management, and Agile PM Trainer - Knowledge Hut (UpGrad)
(2024-01)
Led enterprise-level technical training and consulting across global markets, delivering SAFe, AI/ML, and product strategy programs to organizations undergoing agile and digital transformation.
- Delivering SAFe certification training to 300+ students across North America, EMEA, and APAC, maintaining high satisfaction ratings and measurable competency outcomes across cohorts.
- Training AI/ML curriculum spanning LLM roadmap, prompt engineering, RAG implementations, and Agentic workflows, embedding responsible AI principles and strategic AI adoption frameworks throughout.
- Consulting organizations on product delivery strategy aligned to business ROI, guiding solution design against strategic themes and roadmaps across multiple client engagements.
- Conducted Lean Portfolio Management workshops integrating agile transformation roadmaps, helping leadership teams align investment and delivery cadence to portfolio-level outcomes.
- Facilitated CI/CD, IaC, and AI-assisted development automation workshops, reducing deployment cycle times for client engineering teams.
- Mentored teams on value stream mapping and ART integration, incorporating conversational AI augmentation to accelerate flow efficiency across scaled agile programs.
Ai Project Manager Lead (Agile) - Amgen
(2024-09 - 2026-02)
Led Agile delivery for a major data engineering spanning contract, pricing intelligence, and data pipeline management, a program critical to Amgen's commercial operations infrastructure.
- Integrated Power BI automation into KPI metrics tracking in Jira, and Tableau, AnaPlan (defect trends, lead time, and deployment frequency, etc), increasing delivery capabilities for 4 stakeholder groups.
- Partnered with 3 Product Owners and 2 Product Managers to refine the backlog, setting team on full cadence execution mode with impediment strategy removal.
- Used AI-enhanced story and feature creation tooling to streamline backlog management, increasing team refinement and preparation on backlog items.
- Collaborated with engineering teams and architects to maintain architectural runway alignment and balance technical debt within sprints, preventing runway drift across a 30-engineer teams.
- Led cross-functional delivery of multiple products and applications across Data Bricks, internal proprietary apps, AWS, and Azure cloud while maintaining via vibe coding across engineering teams.
- Monitored Portfolio Management and cost index on products and spending expenditures to report with high level leadership.
- Oversaw 2 key vendor relationships, enforcing delivery SLAs and quality standards across all tool and environment engagements.
Sr Scrum Master / Sr Project Manager - Centene Corp.
(2023-01 - 2024-12)
Brought Agile structure to an enterprise RPA organization processing high-volume medical claims with no consistent delivery framework, fragmented tooling and missed sprints were delaying automation deployments across healthcare operations.
- Oversaw three separate teams: an RPA/Pega Robotics engineering team building UiPath and Pega automation, a nationwide medical claims processing team, and an analytics team coached on Kanban for reporting and analytics enhancements.
- Implemented value stream identification and mapping across the bot development lifecycle, reducing cycle time through improved backlog refinement, and removed cross-team dependencies that unblocked Azure cloud migration of automation bots.
- Established DevOps practices integrating CI/CD pipelines with UiPath Orchestrator and MicroStrategy dashboards, cutting bot release cycles from weeks to days, while supporting budgeting and automated portfolio tracking of vendor SLAs and deliveries against OKRs and KPIs with the help of AI-driven tracking.
- Facilitated PI Planning, Scrum of Scrums, and retrospectives for the RPA engineering squads building document processing and claims automation workflows, and coached the analytics team through Kanban adoption to improve flow and predictability.
- Mentored engineers on AWS on tech debt management, TDD, and SDD standardization to raise engineering maturity, while driving stakeholder alignment across BA, QA/UAT, and engineering teams to ensure uninterrupted delivery across all three workstreams.
System Integration Coach / Agile Coach (RTE) - Kaiser Permanente - Pleasanton, CA
(2021-01 - 2023-12)
Embedded into a cross-functional teams building an Azure-based web/mobile app to consolidate operational data across 50-state medical centers — a platform used by providers and patients in Kaiser's Virtual Urgent Care program.
- Provided SAFe Corp classes training to KP's leadership as well as teams such as LPM, RTE, SSM, PO/PM, SA, and SP as well as Scrum and Kanban with over 300 students.
- Led agile ceremonies for cross-functional teams, facilitating integration between the data aggregation squad and QMS system integration team to ensure quality of continuous feature delivery app consolidating operational data in 50 states medical centers.
- Implemented automated testing frameworks using Selenium and JMeter with CI/CD pipelines, reducing regression testing cycles and enabling bi-weekly releases to AWS.
- Served as LACE coach for a multiple ART organization (~120 engineers), advancing ART maturity to multi levels in a year and reducing portfolio planning cycle time.
- Coached Director-level leadership on value stream optimization, PI Planning effectiveness, and portfolio-level management as well as dependencies across those trains.
- Coached RTEs and Scrum Masters on supplying features toward solution plans from portfolio management aligning feature deliveries along strategic themes.
- Influenced and mentored team level coaches and product owners on story writing efficiency and solution context on effective story delivery.
Agile Coach / Release Train Engineer / Scrum Master - AC GROUP - Los Angeles, CA
(2012-01 - 2021-12)
Grew from Scrum Master to Agile Coach over 9 years; consulted for clients ranging from 10-person startups to 5,000+ employee enterprises across media, technology, and financial services.
- Delivered 200+ hours of SAFe training to students in 6 countries, covering ART launch, PI Planning, and business agility fundamentals.
- Consulted on SAFe roadmap implementation and value stream delivery for 8 enterprise clients, achieving measurable improvements in flow efficiency and release predictability.
- Improved DevOps and Release on Demand practices across 3 continuous delivery pipelines, enabling clients to shift from quarterly to on-demand release cadences.
- Coached Scrum teams and C-suite executives on Lean Flow and Systems Thinking, driving SAFe roadmap adoption across 2 ARTs.
- Facilitated 15+ PI Planning events, Scrum of Scrums, and PO Syncs, maintaining cross-team alignment and reducing inter-sprint dependency conflicts.
- Coached teams on User Story creation with emphasis on Acceptance Criteria and Definition of Done, improving sprint commitment accuracy.
- Led a web platform and API project from initiation to production, managing backlog, velocity, and defect trends via Jira and Rally for a 10-person engineering team.
Project Manager - DELUXE ENTERTAINMENT - Burbank, CA
(2010-01 - 2012-12)
- Support PMO and product manager especially on backlog creation and on-going refinement, including prioritization.
- Managed project's schedule, cost, and resources in specific project technical system deliveries.
