Medical Practice Manager - Ashkan Ghavami MD, Ghavami Plastic Surgery & GPS Aesthetics
(2022-11)
- Manage Medical practice, Med Spa and Surgery Center staff and daily operations
- Payroll, HR, hiring of new employees( commissions, bonuses)
- Oversee social media team content and posts
- Review contracts for med spa machines and VIP and patient collaboration
- Oversee inventory for all entities
- Assess and amend protocol to improve operations and flow of practice
- Review all surgeries to ensure all payments, pre operative preparations are completed on time
- Communicate closely with DON to ensure proper staffing for all procedures scheduled
- Responsible for maintaining all machines, devices and supplies are working properly and repaired in a timely manner
- Assessed and analyzed RPH for providers, KPIs, ROIs for all locations to determine where adjustments needed to be made to improve revenue for each practice
Regional Operations Manager, Remote - Synergy Med Aesthetics
(2022-06 - 2022-08)
- Oversaw 6 Med Spa/Plastic surgery practices nationwide
- Assessed and analyzed RPH for providers, KPIs, ROIs for all locations to determine where adjustments needed to be made to improve revenue for each practice
- Worked closely with the COO to amend, create new protocols to improve operations
- Payroll for plastic surgery practice( G & A Partners)
- Assisted in payroll for Med Spas. Reviewed hours for all locations to approve processing of payroll
- HR resource assistance-Created job ads, reviewed resumes, interviewed potential candidates for open positions for all locations
- Arranged travel and continued educational training for providers
- Met with managers weekly for each location to discuss goals, issues and collaborated on ways to streamline day to day operations
- Utilized 2 EHR systems for reporting- Symplast and DaySmart
Patient Care Coordinator & Operations Manager - West Medical Center & Mount Sinai Surgery Center, Maged Mikhail, MD
(2018-01 - 2022-06)
- Oversee the daily clinic flow for a staff of 10 employees(MAs, Ultrasound techs, RNs) and 3 satellite offices
- Consult with patients, meet with patient to explain treatments needed, Discuss Out of pocket costs & cosmetic packages for cash patients
- Responsible for weekly reports-status of all new patients seen(Excel), KPIs, RPH, ROIs. Ability to observe and implement changes to bring in more revenue
- Worked closely with CEO, owners to strategize and improve operations
- Responsible for staff schedule for all locations
- Weekly, monthly meetings with individuals to assess and provide support to improve performance
- Assist Medical director with monthly schedules for all locations, assist with hiring staff needed.
- Work closely with surgery center to schedule patients for procedures, make sure all necessary paperwork, authorizations are up to date.
- Work closely with patients to ensure all questions and concerns and needs are met throughout entire surgical process
- Coordinate with staff that travels to other locations-all supplies, machines and paperwork is prepared.
- Oversee all daily clinical responsibilities
- Responsible for organization of training and implementing new procedures for the practice
- Review and update new policies and procedures to improve operations
- HR resource assistance (employment ads, review resumes, Interview, hire, performance reviews and termination processes
Back Office Manager - Sam Ebrahimi, M.D. CA Inst. for Cardiovascular and Laser Vein Surgery
(2012-01 - 2017-12)
- Perform skin care analysis and treatments (Refresh Peels, RF Legacy treatments)
- Consult with patients regarding Lipo, cosmetic appointments for (botox, fillers, RF Legacy packages, Picosure tattoo removal packages). This includes discussion of pricing pre- and post-op care.
- Consultation and sales of skin care products from the Epionce skin care line.
- Assist Nurse Practitioner with cosmetic procedures (PicoSure Laser, Botox, fillers etc…)
- Assistant to the doctor for Smart Lipo (pre and post op care, sterilizing instruments, prepping surgery room)
- Manage back office staff, prepare surgeries needed for patients on a daily basis, Responsible for all back office duties
- Introduce new computer software to make information recording and retrieval quick and efficient.
- Maintain supplies (medical and cosmetic)
Office Manager - Hilda Maldonado, M.D., Anti Aging & Functional Medicine & Johanne Rose Lic. AC
(2005-11 - 2011-12)
- Planning regarding staff issues, Monitoring quality control, controlling budget for office.
- Managed client application process and recorded client details into database
- Introduced new computer software to making information recording and retrieval quick and efficient.
- Responsible for ordering supplies
- Managed payroll for staff
- Personal Assistant to the doctor
- Responsible for all back office duties
- Performed skin care analysis and treatments
Office Manager - William M. Coburn, M.D., Internal Medicine
(2005-02 - 2005-08)
- Managed and responsible for hiring of office staff
- Handled payroll and oversaw billing service
- Coordinated and maintained credentialing and OSHA compliance
- Responsible for all medical correspondence including medical reports and scheduling
Stay at home mom
(2001-01 - 2005-02)
Medical Biller - Amy T. Bandy, D.O., Plastic & Reconstructive Surgery
(2001-03 - 2001-07)
- Responsible for the billing and collections
- Performed all administrative duties
- Responsible for dealing with the queries from patients regarding medical issues
