Tech-Savvy Retail & Platform Specialist
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I’m a seasoned professional with over 15 years of experience in customer-facing roles, including retail sales and platform support. I specialize in resolving complex issues with speed and accuracy, maintaining data integrity, and delivering exceptional service across digital platforms. Whether helping customers find the perfect product or supporting backend operations, I bring a results-driven mindset, strong communication skills, and a passion for optimizing processes.
I’m seeking opportunities where I can combine my retail expertise with technical support to drive customer satisfaction and business growth.
💼 Professional Experience Summary
I bring over 15 years of experience in customer-facing roles, with a proven track record in retail sales, platform support, and data integrity. My background includes managing high-volume transactions, resolving technical issues, and delivering personalized service across digital and in-person environments. I’ve supported platforms like Salesforce and Xvantage, handled order processing, and collaborated with cross-functional teams to improve operational efficiency.
Whether guiding customers through purchases or troubleshooting backend systems, I’m known for my reliability, attention to detail, and commitment to excellence.
I hold a High School Diploma from Clarence Central Senior High (Class of 1995) and have completed advanced sales training through Kenny Cannon Sales Training, including the Summit Selling System and Virtual Closing Academy. My education is complemented by certifications in IBM Software Engineering, Google IT Support Fundamentals, and Data Analytics from DataisGood—giving me a strong foundation in both technical and customer-focused disciplines.