Aaron Thompson

Mission-driven business and operations professional with experience spanning client relations, business development, team leadership, community engagement, marketing, and operational improvement. Skilled at building trusted relationships, coordinating teams, identifying needs, developing solutions, and improving processes to achieve measurable organizational outcomes. Passionate about contributing professional expertise to nonprofit organizations and community-focused missions through strategic partnerships, operational excellence, volunteer engagement, and sustainable program growth.

Account Executive at Divisions Maintenance Group (DMG) (2026-01 – 2026-09)

Managed and grow a dedicated portfolio of client relationships, serving as a trusted point of contact and identifying opportunities to strengthen long-term partnerships.

• Conducted discovery and needs assessments to understand organizational challenges and develop appropriate service solutions.
• Coordinated with internal teams to support service delivery, resolve issues, improve client outcomes, and maintain strong stakeholder relationships.
• Managed proposals, presentations, negotiations, CRM documentation, budgets, performance metrics, and ongoing account communications.
• Monitored KPIs and operational performance while communicating results and opportunities to clients and senior leadership.
• Conducted market research and identify opportunities for organizational growth and partnership development.

Area Manager at WIS International (2023-01 – 2023-08)

• Planned, organized, and coordinated teams of approximately 20–30 direct reports across multiple customer locations.
• Managed daily operations supporting 6–20 large-box, small-box, and convenience-store accounts.
• Monitored productivity, accuracy, inventory, scheduling, and service-quality measurements.
• Coached team members, addressed operational challenges, and maintained professional service standards.
• Coordinated resources and personnel to consistently meet client and organizational expectations.

Client Services Advisor / Sales Manager at Amada Senior Care (2021-11 – 2022-02)

Guided families, healthcare professionals, rehabilitation organizations, assisted living communities, and hospitals through complex service decisions.

• Used consultative communication and needs assessment to understand individual and organizational circumstances.
• Supported families through the onboarding process for home-care services.
• Built relationships with healthcare and community stakeholders to develop referral and service opportunities.
• Averaged approximately seven new service contracts per month through relationship-based outreach and consultation.

Account Sales Manager at Red Bull (2021-06 – 2021-11)

Managed approximately 100 customer accounts throughout a 60-mile territory in the Indianapolis region.

• Developed customer relationships while managing sales, marketing, scheduling, route planning, and territory operations.
• Monitored performance metrics and sales objectives while identifying opportunities to improve account engagement.
• Coordinated multiple priorities and maintained consistent communication with customers and internal stakeholders.

Team Lead / Operations Manager at Fifth Third Bank (2009-12 – 2012-12)

Rapidly promoted into leadership, ultimately overseeing 7 direct reports and approximately 75 indirect reports.

• Led training, coaching, mentoring, performance reviews, and employee development initiatives.
• Managed confidential, compliance-focused banking operations and ensured adherence to established procedures and standards.
• Implemented process improvements that contributed to a 100% safety record and supported a 35% increase in workload capacity.
• Developed and maintained standard operating procedures and best-practice processes.
• Coordinated daily operations while balancing organizational requirements, employee development, service quality, and compliance.

Sales Manager / Business Development Representative at MCI / Wireless Retail (2002-01 – 2003-07)

Developed new business and managed customer relationships for telecommunications products and services.

• Recognized multiple times as a Top Sales Representative.
• Promoted to Sales Manager and supervised a team of four direct reports.
• Assisted with territory expansion and relocation initiatives while supporting business development activities.

Master of Business Administration in MBA – Thomas More College – Business Graduate School

Bachelor's Degree in Marketing & Sales – Northern Kentucky University