IT Technician - GTS
(2024-09)
Ensure all systems are properly tagged, tested, and validated with minimal disruption to end-users.
- On-site hardware transitions, asset documentation, and end-user support during migration deployment projects with SCCM and Intune
- Supported Jamf-based iPad deployments at schools through GTS Staffing and created technical documentation for endpoint and infrastructure projects
Intune MDM Engineer - Experis / Flagstar
(2024-02 - 2024-05)
- Led migration of corporate iOS devices from BlackBerry MDM to Microsoft Intune using Apple Business Manager
- Configured enrollment profiles, compliance policies, device restrictions, and user migration workflows within Intune
- Partnered with security and infrastructure teams to align MDM policies with enterprise compliance requirements
- Created technical documentation when working on migration, created a test plan, project plan, etc.
MDM SME - Dallas County
(2022-05 - 2022-12)
Managed full lifecycle of iOS devices across Intune and MobileIron platforms
- Executed provisioning, migration, retirement, and security policy enforcement for enterprise devices
- Migrated 1600 iOS devices across the County from Mobile Iron to Intune assisting various end users such a sheriff, Commissioner, etc ensuring that their device is successfully enrolled
Modern Experience SME - Experis / Microsoft
(2021-11 - 2022-03)
- Supported enterprise device enrollment, compliance, Conditional Access, and kiosk mode configuration using Microsoft Endpoint Manager (Intune)
- Setting up the Intune console step by step
- Explaining to enroll corporate devices such as using Apple Business Manager for iOS devices
IT Specialist/Coordinator - General Informatics / Reliant Rehabilitation
(2019-10 - 2020-10)
- Supported Office 365, Intune, and Azure administration including user licensing, policy management, and endpoint support
- Assisted with Windows 10 Autopilot imaging, software deployments, patching, and troubleshooting activities
- VPN troubleshooting (Cisco AnyConnect, GlobalProtect, etc.) occasionally if something needed connecting
SCCM / Intune Engineer - TEKsystems / Commercial Metals Company
(2019-02 - 2019-07)
- Built and deployed applications and packages using SCCM across enterprise environments
- Configured Intune policies for iOS and Android devices and supported Windows 10 refresh and Autopilot deployment initiatives
Intune / SCCM Support Engineer - Convergys/Microsoft
(2016-01 - 2017-09)
Provided Tier 2 and Tier 3 enterprise support for Microsoft Intune and SCCM environments supporting Fortune 500 organizations
- Supported device enrollment, compliance policies, Conditional Access, Office 365 administration, and endpoint management across iOS, Android, and Windows platforms
- Assisted with Microsoft's migration of Intune to Azure and supported administrators with SCCM troubleshooting and endpoint best practices
