Customer Success Manager
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I build and maintain strong relationships with clients, ensuring they fully utilize your company's product or service, proactively addressing their needs, and driving customer retention by maximizing their satisfaction and value through ongoing engagement and support- often acting as the primary point of contact throughout the customer lifecycle.
CMG Home Loans: Loan Officer; 2020-Present
Spent significant time building relationships with potential borrowers, explaining different loan options, and guiding them through the loan process. Evaluated loan applications, assessing a borrower's creditworthiness by reviewing financial documents like credit reports and income statements, and determining the risk associated with lending money to an individual or business, ultimately deciding whether to approve a loan based on my analysis.
BlitzMetrics: Business Success Manager; 2014-2019
Responsible for managing client relationships, developing and implementing digital marketing strategies, overseeing campaign execution, analyzing performance data, and ensuring client satisfaction by acting as the primary point of contact, all while aligning digital marketing efforts with the client's business goals and objectives across various digital channels like SEO, PPC, social media, and content marketing; effectively communicating campaign progress and results to clients while identifying opportunities for growth and optimization.
Southern Virginia University - Bachelors of Science in Business Management - 2014-2018