Aashvi Kalaria

Illinois-Certified Nursing Assistant with hands-on clinical experience in high-volume, acute, and long-term care settings.

Phlebotomy Technician

Candidate (Certification Pending) with technical proficiency in venipuncture, specimen collection, and laboratory safety protocols. Patient-Centered Care Specialist skilled in monitoring complex vital signs, managing Activities of Daily Living (ADLs), and ensuring 100% HIPAA and infection control compliance.

CSA - Customer Service Associate - Super 8 Motels - Mendota, IL

(2025-11)

• Greet guests, confirm reservations, assign rooms, and issue keys.
• Provide information about hotel services, amenities, and local attractions.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Resolve guest concerns efficiently while maintaining a positive experience.
• Maintain organized front desk operations and assist with daily hotel tasks.
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
• Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
• Collaborated with cross-functional teams to resolve complex customer issues on time
• Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
• Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers.

High school diploma - Oswego East High School (2024-08 - 2026-05)