Operations Manager / Practice Administrator - MOODY DENTAL LLC
(2023-08 - 2025-12)
Provided full executive oversight of day-to-day operations across two outpatient dental offices under unified ownership, maintaining full-time, on-site leadership during business hours to ensure operational control, team support, and service quality.
- Oversaw full day-to-day operations of two dental offices, including clinical support, front office, revenue cycle, staffing, facility readiness, and patient experience.
- Led 8 Doctors, 13 Hygienists, 21 Dental Assistants, and administrative and revenue cycle teams, supervising, coaching, and developing 50+ employees across multiple locations.
- Held full P&L responsibility across both sites and drove performance through KPI analysis of production, collections, collection percentage, AR aging, scheduling efficiency, staffing, and patient satisfaction.
- Increased collections by 5-10% through automated payment systems, stronger revenue cycle workflows, and broader operational improvements across practices.
- Ensured compliance with company operating policies, HIPAA, OSHA, and dental regulations while managing office supplies, equipment, facility maintenance, and safe daily operations.
- Partnered with HR and the Director of Culture and Training on recruitment, onboarding, training, workforce planning, annual reviews, and employee development.
- Led team meetings, training sessions, and team-building initiatives to strengthen communication, accountability, and patient service quality.
- Led growth initiatives including the addition of two new clinical rooms at the primary site and the operational launch of a second location.
Business Development Intern - ADVOCATE CHRIST MEDICAL CENTER
(2023-01 - 2023-05)
- Supported regional growth strategy across cardiology, oncology, primary care, orthopedics, imaging, and rehabilitation service lines.
- Collaborated with leadership to identify operational and market growth opportunities.
Sales Consultant - BILL KAY FORD
(2020-06 - 2023-08)
Worked full-time while concurrently completing the Master of Health Administration (MHA) program.
- Consistently exceeded revenue targets and achieved top sales rankings.
- Structured financing solutions and maintained strong customer satisfaction results.
Receivables Accountant - FARMLAND GENERAL TRADING COMPANY
(2017-01 - 2018-06)
- Improved collection speed by 80% through accounts receivable process optimization.
- Reduced bad debt exposure and supported financial reporting.
