Abby-Gail Spence

Polished and personable customer service professional with experience in luxury automotive sales, retail customer service, and hospitality. Skilled at creating welcoming client experiences, communicating with diverse customers, managing multiple priorities, and representing a brand with professionalism. Known for a warm, confident presence, strong attention to detail, and a genuine interest in helping clients find the right products and experiences.

Seeking a Luxury Sales Associate, Client Advisor, or Retail Sales position with a premium fashion, beauty, jewelry, or lifestyle brand.

Appointment Setter / BDC Representative at Sawgrass Infiniti (2025-01 – 2026-01)

Served as an initial point of contact for prospective and existing automotive clients in a premium dealership environment.

• Communicated with customers by phone and other channels to understand their needs and assist with scheduling appointments.
• Created positive first impressions through professional, personable, and attentive customer interactions.
• Managed multiple customer inquiries while maintaining accuracy and professionalism.
• Followed up with prospective clients to encourage showroom visits and appointments.
• Worked within a sales-focused environment where customer experience and appointment performance were important to business results.
• Represented the dealership brand professionally during every client interaction.

Customer Service Representative at Publix (2019-01 – 2023-01)

Provided friendly and efficient service to a high volume of customers in a fast-paced retail environment.

• Assisted customers with questions, concerns, transactions, and service needs.
• Handled customer issues professionally while working toward practical solutions.
• Maintained a welcoming and organized customer-service environment.
• Processed transactions and assisted with front-end operations while maintaining accuracy.
• Collaborated with team members to ensure smooth daily operations and a positive customer experience.

Server / Hospitality Associate at Jamaica House (2018-01 – 2019-01)

Delivered attentive, personalized service while managing multiple tables and customer requests.

• Built rapport with guests and created a welcoming dining experience.
• Communicated menu information and assisted guests with selections based on their preferences.
• Maintained professionalism and composure in a fast-paced hospitality environment.
• Handled customer concerns with patience and a service-oriented approach.
• Worked collaboratively with restaurant staff to provide efficient and consistent guest service.

– Miami Norland Senior high