Abby Quezada

Administrative / Records Clerk with 9+ years of progressive administrative experience in high-compliance environments. Proven ability to manage high-volume records, reconcile data across multiple systems, and maintain confidential documentation using Excel and internal platforms to support billing, prior authorization, and claims processes. Detail-focused and process-driven, streamlines workflows, improves scheduling accuracy, and supports cross-functional teams to ensure timely, compliant operations while seeking to apply expertise in hospital administration or healthcare revenue cycle roles.

ADMINISTRATIVE / RECORDS CLERK at Allied Aviation (2019-01 – Present)

• Accurately log, audit, and reconcile high-volume daily records in Excel and internal systems to support billing and compliance
• Verify data accuracy across multiple platforms, correcting discrepancies to prevent errors or duplicate entries
• Maintain detailed documentation in accordance with regulatory and operational standards
• Perform end-of-shift reconciliations and closeouts, ensuring all records are complete and compliant
• Review, proofread, and validate official documents for accuracy, formatting, and consistency
• Support fast-paced operations requiring strict attention to detail and time-sensitive reporting
• Executed meticulous end-of-shift reconciliations, ensuring all records were complete, which upheld high standards of accuracy.
• Demonstrated strong organizational skills in a fast-paced environment, supporting team goals and enhancing overall productivity.

SPECIAL EDUCATION SECRETARY (ADMINISTRATIVE SUPPORT) at Aldine Independent School District (2021-08 – 2022-06)

• Managed confidential student records in compliance with privacy regulations
• Coordinated scheduling, meetings, referrals, and correspondence for administrative staff
• Communicated with parents, faculty, and external contacts to resolve issues professionally
• Maintained organized files, calendars, and documentation in a high-compliance environment
• Supported leadership with administrative reporting and daily office operations
• Facilitated communication between educators and parents, ensuring timely resolution of concerns and fostering a supportive learning environment.
• Streamlined administrative processes, enhancing efficiency in scheduling and documentation, which contributed to smoother operational workflows.

OFFICE MANAGER / ADMINISTRATIVE LEAD at La Catrina Tattoo Parlor (2018-08 – Present)

• Oversee daily administrative operations, scheduling, and documentation
• Maintain financial records, invoices, and reports with attention to accuracy
• Handle customer inquiries, issue resolution, and service coordination
• Train staff on procedures, documentation standards, and customer service expectations
• Fostered a positive team environment, enhancing collaboration and boosting morale among staff.
• Streamlined scheduling processes, improving appointment accuracy and increasing client satisfaction.
• Implemented a digital documentation system, reducing paperwork overhead and enabling faster access to records.
• Analyzed customer feedback to identify service gaps, leading to actionable improvements and a noticeable increase in client retention rates.

CUSTOMER SERVICE ASSOCIATE at H-E-B (2017-01 – 2018-05)

• Delivered high-quality customer service in a fast-paced environment
• Processed transactions accurately while maintaining compliance with company policies
• Assisted and trained new employees
• Fostered a positive shopping experience by actively engaging customers and addressing inquiries, enhancing satisfaction and loyalty.
• Streamlined transaction processes, improving efficiency and reducing wait times, leading to noticeable gains in customer throughput.
• Assisted in training new associates, promoting teamwork and ensuring consistent service standards across the team.
• Maintained accurate cash handling and inventory records, ensuring compliance and supporting financial integrity.

DENTAL ASSISTING LICENSE in Dental Assisting – Laredo Dental Assisting School (2018)

HIGH SCHOOL DIPLOMA – Westfield High School