Abdourahmane Bah

Results-driven Operations and Project Management professional with 10+ years of progressive experience leading high-performing teams and driving measurable efficiency gains across healthcare, aviation, and automotive industries. Proven ability to manage multi-site operations, enforce regulatory compliance, negotiate vendor contracts, and implement process improvements that reduce costs and risk. Holds certifications in Google Project Management, IBM Project Management, OSHA Safety, and Construction Project Management.

Multilingual: English, French (bilingual), Spanish (intermediate).

Sanitation Manager at Do & Co (2021-01 – Present)

• Directed end-to-end operations for a high-volume international airline catering facility serving 10+ carriers, maintaining 100% regulatory compliance with aviation and health authority standards.
• Hired, mentored, and managed a team of 25+ employees; implemented KPI-driven coaching that reduced compliance incidents by 20% and improved overall team performance.
• Spearheaded change management initiatives and standardized sanitation SOPs across all departments, boosting operational efficiency by 15% and reducing procedural violations.
• Conducted ongoing risk assessments and executed corrective action plans, achieving zero critical safety failures over four consecutive years.
• Served as primary liaison across operations, compliance, and logistics departments, ensuring seamless cross-functional coordination and consistent service delivery.

Environmental Services Manager at Wyckoff Heights Medical Center (2018-01 – 2021-01)

• Managed environmental services and waste operations across 10+ hospital departments in full compliance with Joint Commission and OSHA regulatory standards.
• Led infection-prevention and safety initiatives that delivered a 25% reduction in safety incidents through targeted process improvements and staff training programs.
• Negotiated and administered vendor contracts, achieving an 18% reduction in operational costs while maintaining service quality and staying within budget.
• Supervised cross-functional teams of 20+ staff; instituted structured KPI dashboards that improved accountability and performance tracking across all service lines.

Operations & Logistics Manager at NYC Health + Hospitals (2015-01 – 2018-01)

• Oversaw logistics, inventory control, and transportation coordination supporting 5+ clinical departments within a large-scale urban healthcare system.
• Designed and implemented workflow improvement initiatives that increased team productivity by 20% and reduced operational delays by 30%.
• Managed vendor relationships and supply chain performance; delivered approximately 12% in cost savings through strategic procurement and contract optimization.
• Developed and led compliance training and performance management programs, ensuring adherence to healthcare regulatory standards across all operational teams.

Automotive Customer Service & BDC Manager at Ideal Auto (2013-01 – 2015-01)

• Managed all BDC operations including inbound/outbound call handling, appointment scheduling, and post-service follow-up for a high-volume automotive dealership.
• Monitored customer satisfaction (CSI) metrics and identified service trends; implemented call scripting and follow-up processes that increased repeat business and customer retention.
• Coordinated with service advisors and technicians to resolve customer concerns efficiently, improving resolution time and overall client satisfaction.

Associate Degree in Business Management – Long Island Business Institute