Abdul Fofanah

Reliable and safety-focused delivery and logistics professional with 10+ years of experience across delivery driving, warehouse operations, customer service, retail, and physical work environments. Experienced in route planning, package handling, cargo loading and securement, inventory support, customer communication, and operating vehicles safely in urban environments. Known for strong attention to detail, dependable execution, and maintaining service standards in fast-paced settings.

Delivery Driver - Misfits Market - Randolph, MA

(2022-03 - 2026-06)

• Loaded and unloaded cargo vans while maintaining safe, organized, and efficient package handling.
• Completed scheduled deliveries efficiently while following route instructions, identification standards, and safety procedures.
• Transported packages weighing up to 70 lbs and verified package information, defects, and delivery discrepancies.
• Provided professional customer service, communicated with customers, and fulfilled special delivery requests.

Package Handler - UPS - Norwood, MA

(2022-03 - 2022-03)

• Sorted, scanned, and routed packages to the correct delivery areas using established handling procedures.
• Loaded packages onto conveyor systems and trucks while maintaining a clean and organized work area.
• Handled packages weighing up to 75 lbs and followed company safety, security, uniform, and package-handling standards.
• Identified package information errors, defects, and discrepancies.

Self-Employed Courier - Uber - Boston, MA

(2021-03 - 2022-02)

• Completed 1,420 delivery trips while maintaining a 96% customer satisfaction rating.
• Used efficient routes and navigation tools to complete deliveries accurately and on time.
• Followed customer delivery notes, directions, and special requests to provide reliable service.

Seasonal Personal Vehicle Driver - UPS - Boston, MA

(2021-11 - 2022-01)

• Completed package deliveries safely and efficiently while maintaining accurate delivery records.
• Assisted additional routes after completing assigned work and kept required logs current.
• Handled packages weighing up to 70 lbs and followed company identification and safety standards.

Amazon Fresh Associate - Amazon - Boston, MA

(2019-11 - 2021-03)

• Picked, packed, scanned, received, and stocked customer orders in a fast-paced fulfillment environment.
• Operated pallet jacks and handled produce weighing and packing while meeting productivity and quality expectations.
• Maintained a 0% incident rate while working efficiently under time-sensitive conditions.

Professional Mover - Gentle Movers - Boston, MA

(2019-08 - 2019-11)

• Loaded, unloaded, and secured furniture and merchandise weighing up to 80 lbs using proper lifting and load-securement techniques.
• Inspected vehicles before and after trips, documented mechanical concerns, and maintained clean, professional job sites.

House Cleaner - Handy Cleaning Services - Boston, MA

(2015-08 - 2019-06)

• Performed residential cleaning and general housekeeping duties while maintaining health and cleanliness standards.
• Removed and transported waste and maintained clean, orderly work areas.

Sales Associate - Macy's - Boston, MA

(2012-01 - 2013-02)

• Assisted customers, processed sales and payments, and provided knowledgeable, professional service.
• Supported inventory control procedures and maintained strong product knowledge.

Warehouse Associate - L&M; Bargains - Boston, MA

(2011-05 - 2011-11)

• Received, recorded, labeled, stored, and organized inventory in warehouse and storage areas.
• Loaded and unloaded merchandise weighing up to 80 lbs and inspected stock for damage or defects.
• Maintained tools, equipment, and storage areas in accordance with safety requirements.

Coursework - Management Information Systems - University of Massachusetts Lowell

Certificate - Computer Specialist - Bunker Hill Community College

Coursework - Math and Science - Dean College

High School Diploma - Natick High School