Abi Lawson

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals. Reliable and punctual, able to handle fast-paced work. Proven willingness to take on any task to support the team and help the business succeed.

Foods Worker - Adventureland Amusement Park - Altoona, IA

(2020-05 - 2022-10)

I began working with the company in May 2020 – October 2022 as a cashier and food server when I turned 14. I also served as a cook with Adventureland when I turned 16 in October 2022.

Foods Management - Adventureland Amusement Park - Altoona, IA

(2023-05 - 2025-08)

In 2023, at 16, I worked as an assistant manager within the foods department. In 2024, at 17, I returned to the assistant manager position. In 2025, at 18, I was promoted to manager, and I ran my own area.

• Coordinated employee schedules to provide adequate coverage according to business demands.
• Helped senior managers run smooth operations by independently handling day-to-day requirements.
• Collaborated with upper management to develop, implement, and monitor improvements to increase sales and satisfaction.
• Fostered superior service levels by addressing customer feedback and delivering service enhancements to address customer needs.
• Assisted with training and developing new team members with company policies, procedures, and standards.
• Maintained operational performance by skillfully handling opening and closing tasks.
• Optimized inventory for maximum sales with minimum debt burden.
• Promoted products with successful sales based on effective planning, merchandising, and employee preparation.
• Cross trained in every role across the foods department, learning the ins and outs of each position to better serve and motivate team members.
• Handled small IT repairs, such as rebooting POS systems, debit card readers, and season pass scanners. I would also create POS logins for employees, change passwords, and unlock accounts where needed.

Campground Custodian - Rancheros De Santa Fe - Santa Fe, NM

(2023-10 - 2024-01)

In 2023, at 17, I worked for a campground as a custodian, I was in charge of cleaning their bathrooms and cabins.

• Maintaining bathroom cleanliness.
• Maintaining cabin cleanliness.
• Using chemicals such as bleach, window cleaners, toilet cleaners, and various others.
• Operating a golf cart.
• Laundry; cleaning bedding.
• Sweeping, mopping, dusting, removing cobwebs, removing hair from drains.
• Cleaning toilets, showers, sinks.

Call Center Representative - Jackson Hewitt Tax Service - Albuquerque, NM

(2023-12 - 2024-04)

In late 2023 - 2024, at 17, I worked as a remote call center representative for Jackson Hewitt, which is a company that specializes in taxes.

• Answering phone calls.
• Making calls and writing emails to promote their monthly deals and advances.
• Directing phone traffic and assisting customers in getting a hold of tax representatives.
• Answering questions, concerns, and handling customer service related issues.
• Written and verbal communication skills.
• Assisting customers in setting up appointments.
• Getting directions to our many offices for customers and assisting them in finding their location.

Tax Preparer - Jackson Hewitt Tax Service - Albuquerque, NM

(2024-12 - 2025-04)

In late 2024 - 2025, at 18, I worked as a tax preparer for Jackson Hewitt. This was an in-person job.

• Direct verbal communication skills.
• Writing emails and making phone calls.
• Sitting with clients to assist them in preparing their tax return.
• Providing clear information so that the client was 100% aware of what they were doing.
• Offering business cards so that the client may reach us if they have any concerns.
• Light numbers work.
• Operating a computer, printer, and telephone.
• Communicating with coworkers via Slack.
• Office and kiosk work.

Grocery Store Clerk - Fareway Meat and Grocery - Altoona, IA

(2025-08 - 2025-11)

I worked for Fareway, a local grocery store chain in Iowa, doing different jobs around the store.

• Operating registers and check out.
• Being a self check out assistance.
• Bagging groceries and assisting customers in taking them out and loading them into their car.
• Stocking shelves.
• Unloading delivery trucks.
• Cleaning and facing to maintain the stores appearance.

Server, Busser, Host - Palms Resort Cafe On The Beach

(2026-01 - 2026-08)

I worked for Cafe on The Beach. I was a busser and host for a short period before being promoted to a server position, and occasionally did barbacking responsibilities as well.

• Greeting customers with a positive and welcoming attitude.
• Comfortably seating customers and answering any questions they may have. Giving them menus and silverware.
• Managing waitlists and communicating wait times with guests.
• Keeping track of tables and keeping servers informed on which tables they had.
• Answering questions and informing customers of happy hour deals and meal specials.
• Cleaning tables, removing cups and dishes, wiping, tidying up condiments on tables.
• Keeping the restaurant clean and tidy. Cleaning tables, sweeping floors, maintaining a tidy and well kept look.
• Occasionally barbacking, bringing ice for the bartender, cleaning cups, keeping bar clean, keeping anything the bartender may need juices, alcohol, drink garnishes, to-go cups, straws and more stocked.
• Creating a welcoming, fun, and cozy environment for my guests.
• Answering questions and giving recommendations on menu items.
• Having an extensive knowledge on the menu to provide the best service.
• Running my tables food and drinks.
• Keeping guests tables clean and removing and finished plates, cups, silverware, and trash.
• Handling side work such as folding linen and filling cups of sour cream and cheese.
• Maintaining a clean and comfortable environment for our guests.