Abigail Mills

High-performing organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Multitasks and works well in fast-paced, high-volume environments.

Excellent work performance in individual and team roles combined with superior attendance record. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Logistics Associate - DHL Express - New York, NY

(2020-12)

• Monitored inbound and outbound freight operations to establish timely delivery of packages
• Conducted investigations to resolve issues related to logistics and cargo movements
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
• Developed strategies to optimize utilization of available resources
• Established lasting relationships with customers and business partners by delivering packages on time, interacting professionally, and responding promptly to questions based on trust and credibility
• Verified package information to check for accuracy and completeness
• Boosted sales of business 30% with the first thirty days of employment
• Strategized best methods and tactics for efficient storage and handling of materials
• Recognized and reported potential delivery challenges and assisted with solutions
• Attended safety training and workshops offered by employers, bolstering overall knowledge of appropriate measures and determining areas requiring improvement
• Contacted customers to confirm delivery details and locations
• Certified Forklift Operator
• Observed site safety rules to maximize protections for team members and equipment based on OSHA compliance guidelines and standards
• Trained over 300 newly hired employees

School Bus Matron - Guardian Bus Company - New York, NY

(2019-02 - 2021-06)

• Assisted driver in monitoring and managing student behaviors to promote safety
• Secured special seats and restraint devices used by students
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
• Collaborated and communicated with school personnel, students and parents to maintain positive relationships
• Responding to medical crises and behavioral problems to maintain safe travel
• Kept student personal and medical information in strictest confidence
• Maintained rescue equipment by conducting inspections and completing basic repairs
• Detailed factors such as weather, incidents, and aid rendered in daily reports to management
• Accompanied driver throughout assigned routes on each school day
• Helped load and unload disabled and non-ambulatory passengers
• Maintained clean, tidy and obstruction-free bus interior
• Cultivated trusting relationships with transported students and guardians
• Recognized and reported potential project challenges and assisted with solutions
• Determined materials needed for daily shift and loaded vehicles with equipment and supplies

Restaurant Team Member - White Castle - New York, NY

(2019-02 - 2020-11)

• Greeted guests pleasantly and answered menu questions
• Arrived to work in uniform and presentable in appearance to meet restaurant standards
• Operated register to process payments and collect cash payment for order totals
• Used cash registers and calculators to prepare bills, accept payments and make change
• Inspected and maintained daily assigned routes and ensured they were free of litter
• Completed inventory of supplies and notified management of low stock items
• Trained 12 fellow new employees by demonstrating tasks and coaching during daily activities
• Prepared food orders, cooking on grill and operating fry station
• Supported sales efforts by suggestively upselling food items and increasing check averages by 40% within 6 months
• Flexible multitasking and ability to work under pressure

Certified Home Health Aide - Partners In Care, Visiting Nurse Service of New York - New York, NY

(2016-10 - 2019-04)

• Assisted clients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
• Performed laundry, grocery shopping, meal preparation and other light housekeeping duties as instructed by client and healthcare provider
• Interacted kindly with both clients and families and displayed a positive, outgoing attitude, resulting in establishment of long-term, professional relationships
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
• Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager
• Checked vital signs daily and contacted supervisors regarding patient health concerns or behavioral changes
• Offering support for client mental and emotional needs to enhance physical outcomes and overall happiness
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
• Completed medical and program reports and maintained records following clinic standard operating procedures
• Provide companionship and accompany clients to various medical appointments

Completion of Program - American Academy of Professional Coder (AAPC), Coder and Biller Program - SUNY QEOC (2023-06)

General Education Diploma - SUNY QEOC (2021-04)