Family Specialist (ACT Team) - New Horizon Counseling Center - Queens, New York
(2024-10)
- Established trusting relationships with clients by maintaining confidentiality at all times.
- Provided support in such areas as grief, stress and chemical dependency.
- Utilized a variety of interventions such as motivational interviewing, supportive reality based therapy, and insight based therapy when providing counseling services.
- Collaborated with multidisciplinary teams including physicians, psychiatrists, psychologists and social workers to coordinate care plans for clients.
- Assisted clients in developing coping strategies for challenging life circumstances.
- Monitored client's response to intervention and modified treatment as indicated to attain goals.
- Demonstrated cultural humility when working with diverse populations from various backgrounds.
- Advised clients on how they could be helped by counseling.
Shift Supervisor - Department of Homeless Services - Bronx, New York
(2023-04 - 2024-03)
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Assisted clients with inquiries, orders and complaints in a timely manner.
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Provided regular feedback to employees on performance and areas for improvement.
- Monitored employee morale and took appropriate action when needed.
- Participated in leadership meetings to develop new policies and procedures.
Case Manager - Women In Need - Brooklyn, New York
(2022-07 - 2022-11)
- Participated in team meetings to discuss case management strategies for individual cases.
- Maintained accurate records of client progress and documentation of all contacts with clients.
- Implemented case management plans, provided assessments, and offered counseling and support.
- Provided advocacy on behalf of clients to ensure access to necessary resources for housing needs.
- Assisted clients in understanding their rights and responsibilities related to housing services.
- Conducted assessments of client's needs and developed individual service plans to meet those needs.
- Established trusting relationships with clients by providing a safe space for them to express their feelings.
- Utilized crisis intervention techniques to de-escalate situations when needed.
- Developed strategies for addressing challenging behaviors within the family system.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- Maintained clients' records by reviewing case notes and logging events and progress.
- Conducted crisis intervention sessions with clients when needed.
- Helped patients reach plan of care goals through case reviews.
Case Manager - Black Veterans For Social Justice - Brooklyn, New York
(2019-10 - 2022-07)
- Provided support to staff members who encountered difficult cases or challenging situations.
- Conducted regular meetings with team members to discuss progress of cases.
- Performed administrative duties such as maintaining records, preparing reports and processing paperwork.
- Created detailed reports for DHS regarding projections and successes.
- Used adaptive communication style and practiced empathy to build trust and rapport with clients.
- Provided crisis intervention services in emergency situations as needed.
- Conducted assessments of client needs and provided case management services accordingly.
- Prepared reports outlining housing projection, future site goals and objectives.
- Counseled clients with issues in drug abuse, alcoholism and stress management.
Sales Associate - The Children's Place - Hicksville, New York
(2018-09 - 2019-05)
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Performed cash register operations accurately according to company guidelines.
- Established a positive rapport with customers by delivering friendly, personalized service.
Internship Student - Office of Services for Students with Disabilities (OSSD) SUNY Old Westbury - Old Westbury, NY
(2018-01 - 2018-06)
- Performed assignments as determined by the supervisor.
- Communicated with others, demonstrating strong verbal and written communication skills.
- Supported students by advocating for their rights and helping them become self-sufficient through goal setting strategies.
- Provided direct assistance to individuals in need of social services and support, displaying empathy and understanding.
- Observed physical and mental condition, in order to efficiently assist with specified activities.
Youth Advocate - Jewish Childcare Association (JCCA) - Pleasantville, New York
(2013-01 - 2014-06)
- Organized recreational activities that promoted healthy lifestyle choices and positive relationships.
- Served as a mentor for teens by providing guidance, support, and encouragement.
- Mentored and motivated youths to overcome daily obstacles and barriers.
- Worked in child and adolescent residential institution.
