Office Manager - Dental Depot - The Colony
(2025-08)
- Orchestrated front desk operations, efficiently greeting visitors and directing inquiries to enhance patient experience.
- Administered insurance verification and eligibility processes, improving revenue collection and minimizing claim denials.
- Monitored key performance indicators (KPIs) to optimize collections and reduce outstanding balances.
- Coordinated patient scheduling and appointment reminders, streamlining workflow and minimizing patient wait times.
- Presented comprehensive treatment plans, educating patients on restorative dentistry, crowns, endodontics, periodontal therapy, and implants.
Combat Medical Specialist - Texas National Guard - Grand Prairie
(2023-04)
- Spearheaded healthcare operations in dynamic, high-pressure environments, prioritizing patient needs, optimizing team workflow, ensuring accurate documentation, and maintaining compliance with healthcare standards.
- Collaborated with physicians, physician assistants, and multidisciplinary healthcare teams to improve patient care coordination, resolve issues efficiently, and foster effective communication across clinical operations.
- Administered first aid and emergency medical care during rigorous training exercises.
- Assisted in triaging injuries effectively in high-pressure scenarios.
- Conducted health assessments and monitored soldiers' medical readiness.
Assistant Office Manager - Tooth HQ - Carrollton
(2024-04 - 2025-08)
- Streamlined insurance verification, treatment coordination, revenue collection, and claims management processes.
- Trained new administrative staff on office protocols and software applications, enhancing operational efficiency.
- Facilitated new employee onboarding, conducted interviews, and administered benefits, strengthening HR functions.
- Directed daily operations of a high-volume periodontal and oral surgery practice, optimizing staff workflow and patient scheduling.
Treatment Coordinator - UT School of Dentistry - Houston
(2020-08 - 2023-04)
- Enhanced treatment acceptance rates by cultivating patient trust and clearly articulating clinical benefits.
- Facilitated financial consultations, clarifying treatment estimates, insurance benefits, and financing options for patients.
- Coordinated complex treatment schedules to optimize appointment availability and ensure consistent patient flow.
- Presented comprehensive treatment plans, educating patients on restorative dentistry, crowns, endodontics, periodontal therapy, and implants.
- Managed patient charts, treatment plans, and scheduling in Open Dental, ensuring accuracy and compliance.
