Abraham Carrillo

Detailed-oriented and motivated individual educationally skilled in aircraft preventative maintenance, repair and unscheduled maintenance on aircrafts. Thorough knowledge of standard industry hardware and materials with a continuous drive for new knowledge.

Construction Laborer at Pacific Crest (2025-05 – 2026-08)

• Assisted in residential and commercial construction projects from start to finish.
• Performed wood and metal framing for walls, ceilings, and other structural components.
• Installed drywall, including measuring, cutting, hanging, and securing panels.
• Applied drywall tape and joint compound, sanded surfaces, and prepared walls for finishing.
• Painted interior and exterior surfaces using brushes, rollers, and spray equipment while maintaining a high-quality finish.
• Installed various flooring materials, including laminate, vinyl, hardwood, and tile preparation.
• Loaded, unloaded, and transported construction materials, tools, and equipment.
• Operated hand and power tools safely and efficiently.
• Prepared and maintained clean, organized, and safe job sites.
• Assisted with demolition, site preparation, and general construction labor as needed.
• Followed OSHA safety guidelines and used personal protective equipment (PPE) at all times.
• Worked effectively with team members and supervisors to complete projects on schedule and meet quality standards.

Customer Service Specialist at Teleperformance (2023-09 – 2025-05)

• Provided exceptional customer service by assisting members with health insurance questions and concerns via phone, email, and chat.
• Explained health insurance benefits, coverage, deductibles, copayments, and eligibility in a clear and professional manner.
• Resolved customer inquiries regarding claims, billing, enrollment, and policy information.
• Processed member requests, account updates, and insurance transactions accurately and efficiently.
• Documented customer interactions and maintained detailed records in company systems.
• Investigated and resolved complex customer issues while ensuring compliance with company policies and HIPAA regulations.
• Coordinated with healthcare providers and internal departments to resolve claims and coverage issues.
• Educated members on available healthcare programs, services, and plan options.
• Met or exceeded quality, productivity, and customer satisfaction performance goals.
• Handled sensitive and confidential information with professionalism and discretion.
• Built positive relationships with members by providing empathetic, patient, and solution-focused support.
• Adapted to changing policies and procedures while maintaining a high level of accuracy and efficiency.

Diploma in Airframe & Powerplant – Spartan College of Aeronautics and Technology (2028-01)

Diploma in General Studies – Castaic, California (2025)