أبو محمد

Optimization & Performance Management Engineer with extensive experience in 2G to 5G network optimization, specializing in performance analysis and complex problem solving. Skilled in interacting with technical teams and improving KPIs.

Optimization & Performance Management Engineer - Ericsson

(2011-05 - 2024-07)

• Interact with customer technical teams within the Service Delivery organization.
• Report relevant KPIs in relation to the agreed levels/thresholds.
• Analyze L3 CTR traces using Logtool and the CEM platform; detect problematic devices and protocol misalignment issues.
• Follow up with the Product Delivery team on the progress of Customer Support Requests.
• Register and analyze incidents, coordinate and monitor progress, and update incident tickets.
• Monitor network performance before and after change requests have been implemented.
• Support Project and Solution teams with the introduction of new services and projects.
• Resolve problems by performing root cause analysis and requesting changes.
• Responsible for the operational acceptance of new performance tools/applications.
• Report/present progress on the above topics.

BSS System Engineer - Huawei Algeria

(2011-01 - 2011-04)

• Provide customer support for the RAN BSS domain (BTS/BSC commissioning and troubleshooting).
• BSC/BTS hardware expansion.

RAN Performance Consultant - Ericsson Nigeria

(2010-10 - 2010-12)

• Develop the performance reporting system for Ericsson and Huawei 2G/3G networks.
• Support the optimization team by improving the quality of the monitoring and investigation process for KPI degradation.
• Add new KPIs to the reporting system to facilitate network problem identification and troubleshooting (Core and BSS routes/links, SS7, Gb, PCU device availability and congestion, HW and SW problem-related KPIs such as blocking devices and signaling timeslots, faulty hardware…).
• Report network and cluster KPIs to customer management.
• Share knowledge with local engineers.

RAN Performance Consultant - Aircom International

(2008-10 - 2010-06)

• Investigate major OSS database problems, such as missing statistics and non-activated counters in the OSS database (ENIQ, GRAN_seg, CORE_seg, CSDDB…).
• Investigate major problems such as faulty RBSs and BSC alarms that impact network performance.
• Dimension transcoder pools for AMR, EFR, HR, and FR, and reconfigure them according to pool utilization loads.
• Create KPI reports using different tools such as Business object, Netact, and SPOTS for both 2G (CS & PS_GPRS/EDGE) and 3G technologies.
• Automate routine tasks by developing MACROs and OSS scripts.
• Schedule activities such as Consistency Check and dump files in CNAM (OSS) (Cellular Network Activity Manager).

BSS Integration Consultant - Ericsson Congo BZV

(2008-04 - 2008-07)

• RBS integration: RBS2000.
• BSC integration: "APZ212 33/ APG40 ".
• BSC HW expansion: GEM, GDM, GDDM, RPG3.

BSS Integration Consultant - Ericsson Bangladesh

(2007-06 - 2008-01)

• RBS and BSC integration: RBS2000/"APZ212 33/ APG40 ".
• Network troubleshooting, alarm analysis, and monitoring.
• Support Radio Optimization and transmission teams on projects related to BSS node capacity.

BSS Engineer - Wataniya Telecom Algeria

(2005-08 - 2007-05)

• Traffic and capacity dimensioning (LAPD, Ater/A, Abis links, BSC boards) (Ericsson and Siemens).
• Coordinate with Transmission, RF, and Core teams to initiate BSC rehoming plans.
• Create Business object/SPOTS performance reports and develop new templates.
• Monitor KPIs and select the appropriate KPIs to investigate and troubleshoot major network problems (paging congestion, TCH congestion, dropped calls, PDCH attempt failures…).
• Dimension and reconfigure transcoder pools (FR, HR, AMR, and EFR).

NOC Engineer - Wataniya Telecom Algeria

(2004-04 - 2005-07)

• Troubleshoot Ericsson BSC "APZ212 33/ APG40 " and RBS 2206/2106.
• Write scripts for network element analysis and testing, such as TRXs and E1s, using the OSS-OPS language.
• Download CP and APG correction packages (ACA upgrade) using Software Management Organizer SMO.
• Define cell neighbor relations using CAN.
• Use the SMIA tool to create STS measurements for APG40 and define new statistical measurement jobs.
• Schedule new activities such as Consistency Check and dump files in CNAM (Cellular Network Activity Manager).

BAC+5 Telecommunications Engineering Diploma - Telecommunications - Institut des télécommunications (2002-06)