Achina Mccaleb

Property Manager with 5+ years of progressive responsibility across a multitude of housing markets and grades ranging from Affordable Income to Luxury residences. Expert in project management with Business goals to meet lease rate expectations and customer procurement and retainment, these include: Financial projects, Community based events, market research for position readjustment, audit and fair housing regulation compliance and spearheading market campaigns to increase foot traffic. Also, Project Management with a focus on people in regard to resident satisfaction, retention and employee development through succession and customer interaction training.

Adept at curating plans that align customer and property interest with company’s expectations and on hand resources to meet KPI metrics every quarter.

Community Manager - Northwood Ravin - NC

(2025)

• Prepare and audit financial statements and documents pertaining to property financials weekly / monthly / quarterly / yearly including variance reports.
• Spearheading outreach and marketing to increase foot traffic and increase occupancy and prelease and retainment numbers with an increase of around 12% since taking over the property while county added and developed roughly 2500 new units from the 2025-2026 year.
• Professional development across team through training and collaborating on company goals, 2 people promoted within team and one in development for assistant.
• Bid and prepare vendor documents and negotiations to maintain a positive net income for property through successfully getting price match bids pushed through and procuring more value packed vendors since property takeover.
• Assist and implantation of annual budget between joint ownership.
• Review and analyze financial reports to track performance and adjust strategies as needed to meet our financial KPI metrics.
• Cultivate strong relationships with residents through addressing concerns, preemptive programs to improve quality of life within property and community programs and events to ensure retention rates of around 89% with majority of non-renewals being residents leaving the rental market to go into home ownership.
• Audit readiness compliance of property including preemptive maintenance work.
• Customer deescalation and retainment of customer goodwill with solutions that allow both parties (management and resident) satisfaction post dispute.

Assistant Property Manager - Northwood Ravin - NC

(2024 - 2025)

• Promptly updated all rents, deposits, and any other monies received from residents and all other sources. Verifies that all monies received correspond with lease and followed up on any late or returned payments.
• Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos) including follow-ups.
• Maintains resident relations through curation of events, conversations, issue management and touring and leasing.
• Physically inspected property when on grounds, reports any service needed to maintenance staff and management team.
• Performs all aspects of Leasing Associate's Job Description, including but not limited to, greeting prospective clients, shows community, and outside marketing, as needed.
• Contacts each Notice-to Vacate and attempts to convert them to a renewal.
• Maintains awareness of local market conditions and trends. Contributes ideas to manager for marketing community and improving resident satisfaction.
• Updates the on-site accounting system for all property activity, including but not limited to leases, notices, move-ins, move-outs, traffic, and demographics.
• Retain and start all lease paperwork and processing of move-ins and move-outs.
• Processes and generate all security deposit move-out reports.
• Connected and assisted residents and Maintenance regarding current issues. Conducts service follow-up with resident when work is completed.

Assistant Property Manager - Atlantic Housing Foundation - NC

(2024 - 2025)

• Promptly updated all rents, deposits, and any other monies received from residents and all other sources. Verifies that all monies received correspond with lease and followed up on any late or returned payments.
• Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos) including follow-ups.
• Helped prepare and submit yearly forms and applications relating to household and financials to maintain affordable housing voucher for residents.
• Physically inspected property when on grounds, reports any service needed to maintenance staff and management team.
• Performs all aspects of Leasing Associate's Job Description, including but not limited to, greeting prospective residents, and going through qualification matching.
• Problem Deescalation and assistance coaching for financials to connect residents to programs that could help with things such as utilities etc.
• Updates the on-site accounting system for all property activity, including but not limited to leases, notices, move-ins, move-outs, traffic, and demographics.
• Retain and start all lease paperwork and processing of move-ins and move-outs.
• Processes and generate all security deposit move-out reports.
• Connected and assisted residents and Maintenance regarding current issues. Conducts service follow-up with resident when work is completed.
• Helped conduct and maintain audit compliance practices that aligned with fair housing rules and governmental guidelines regarding Section 8 requirements.

Assistant Property Manager - Horizons Miami - FL

(2022 - 2023)

• Updated all financials including rents, deposits, and any other monies received from residents and all other sources. Verifies that all monies received correspond with lease and matched account balances.
• Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos) and followed up on issues.
• Maintains positive customer relations through maintenance assistance, leasing an touring and development of community events.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff.
• Performs all aspects of Leasing Associate's Job Description, including but not limited to, greeting prospective clients, shows community, and outside marketing, as needed.
• Contacts each Notice-to Vacate and attempts to convert them to a renewal.
• Maintains awareness of local market conditions and trends. Contributes ideas to manager for marketing community and improving resident satisfaction.
• Updates the on-site accounting system for all property activity, including but not limited to leases, notices, move-ins, move-outs, traffic, and demographics.
• Proofreads all lease paperwork and processes move-ins and move-outs.
• Processes all security deposit move-out reports.
• Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed.

Leasing Consultant - Horizons Miami - FL

(2020 - 2022)

• 1st point of contact for prospective residents, conducted tours while determining housing needs, preferences, following up on warm leads and closing leads
• Accurately prepare and assist new residents with all leasing paperwork (i.e. lease move-in packets, applications, lease agreements, and employment and credit checks)
• Collect security deposits, rent, and any other charges associated with resident move-ins
• Communicate all lease and community policies to new and current residents
• Follow up with all leads and prospects that did not lease
• Ensure apartments are move-in ready by inspecting, and adding last-minute touches when appropriate
• Spearheading Low level market research for the development of outreach marketing to increase foot traffic and warm leads.
• Manage resident renewals from 1st contact and the generation of new terms.
• Respond efficiently to all calls, emails, and site visits to maintain customer relations

High school diploma

Project Management (Current | Est: Summer 2028) - Project Management (2028)

Real Estate Licensing (Current | Est: 2027) - Real Estate Licensing (2027)