Acoura Jones
Class B CDL Driver with 7+ years transportation experience
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About
Dependable and safety-focused Class B CDL Driver with over 7 years of transportation experience and 10+ years in high-stakes customer service and logistics. Proven track record in route optimization, equipment pre-inspections, sensitive cargo handling, and punctual deliveries. Highly skilled in stakeholder communication, strict regulatory compliance, and maintaining clear chain-of-custody documentation—ideal for healthcare, pharmaceutical, and medical equipment deliveries.
Experience
School Bus Driver at JEFFERSON COUNTY PUBLIC SCHOOLS (2018-01 – Present)
- Safely operate commercial vehicles daily under strict time constraints and varying traffic conditions.
- Perform thorough pre-trip and post-trip vehicle inspections to ensure full operational safety and compliance with state and federal regulations.
- Dynamically adjust and plan routes to avoid delays and guarantee on-time arrivals.
- Maintain direct accountability for passenger and cargo safety while upholding professional communication with staff and dispatch.
Front Office Clerk at JEFFERSON COUNTY PUBLIC SCHOOLS (2022-01 – Present)
- Manage critical data entry and record-keeping systems to ensure accurate tracking and compliance.
- Coordinate incoming and outgoing logistics, mail, and confidential documentation.
- Serve as a primary point of contact for daily operational schedules and stakeholder communications.
Truck Coordinator at MERCER TRANSPORTATION (2011-01 – 2017-12)
- Coordinated freight movement with agents and drivers to guarantee safe, timely, and secure delivery.
- Instructed owner/operators on efficient route optimization and load maximization.
- Resolved immediate logistics and transport conflicts to maintain uninterrupted performance schedules.
- Maintained strong, professional relationships with drivers, customers, and delivery hubs.
Customer Service Representative at HUMANA, INC. (2004-01 – 2006-12)
- Handled sensitive healthcare member and provider inquiries regarding benefits, contracts, and claims.
- Verified and onboarded new members while adhering to privacy and healthcare compliance standards.
Education
Bachelor of Science in Business Management & Administration – University of Phoenix
