Acoura Jones

Dependable and safety-focused Class B CDL Driver with over 7 years of transportation experience and 10+ years in high-stakes customer service and logistics. Proven track record in route optimization, equipment pre-inspections, sensitive cargo handling, and punctual deliveries. Highly skilled in stakeholder communication, strict regulatory compliance, and maintaining clear chain-of-custody documentation—ideal for healthcare, pharmaceutical, and medical equipment deliveries.

School Bus Driver at JEFFERSON COUNTY PUBLIC SCHOOLS (2018-01 – Present)

• Safely operate commercial vehicles daily under strict time constraints and varying traffic conditions.
• Perform thorough pre-trip and post-trip vehicle inspections to ensure full operational safety and compliance with state and federal regulations.
• Dynamically adjust and plan routes to avoid delays and guarantee on-time arrivals.
• Maintain direct accountability for passenger and cargo safety while upholding professional communication with staff and dispatch.

Front Office Clerk at JEFFERSON COUNTY PUBLIC SCHOOLS (2022-01 – Present)

• Manage critical data entry and record-keeping systems to ensure accurate tracking and compliance.
• Coordinate incoming and outgoing logistics, mail, and confidential documentation.
• Serve as a primary point of contact for daily operational schedules and stakeholder communications.

Truck Coordinator at MERCER TRANSPORTATION (2011-01 – 2017-12)

• Coordinated freight movement with agents and drivers to guarantee safe, timely, and secure delivery.
• Instructed owner/operators on efficient route optimization and load maximization.
• Resolved immediate logistics and transport conflicts to maintain uninterrupted performance schedules.
• Maintained strong, professional relationships with drivers, customers, and delivery hubs.

Customer Service Representative at HUMANA, INC. (2004-01 – 2006-12)

• Handled sensitive healthcare member and provider inquiries regarding benefits, contracts, and claims.
• Verified and onboarded new members while adhering to privacy and healthcare compliance standards.

Bachelor of Science in Business Management & Administration – University of Phoenix