PeoplesTransit Atlanta, GA
MARTA Shuttle Operator 05-01-2026 to Current
- Transport/Drive passengers to and from one destination to another in a timely manner.
- Utilize Google Maps to locate destinations and driving conditions.
- Complete Trip Sheet daily while fully recording each transport.
- Ensure is in good working order; keep shuttle clean and reporting critical issues for maintenance.
- Responsible for completing mechanical checklist for vehicle at the start of each shift.
- Notify Lot Supervisor concerning all mechanical problems.
- Adhere to all company policies and procedures.
- Attend Safety and other training when offered.
- Maintain adherence to guidelines using the CB radios.
ModivCare, (formerly known as LogistiCare) College Park, GA
Non-Emergency Medical Transportation Driver 02-19-20 to 04-03-2026
- Transport/Drive patients to and from medical facilities and/or home in a timely manner.
- Utilize maps to locate hospitals, medical facilities, and patient home addresses.
- Complete Trip Sheet daily while fully recording each transport and entering of Trip Sheet data into computer systems.
- Ensure ambulatory/wheelchair van is maintained and is in good working order; keep unit clean.
- Responsible for completing mechanical checklist for vehicle at the start of each shift.
- Notify Fleet Manager concerning all mechanical problems.
- Adhere to all company policies and procedures.
- Attend Information Systems security training, when offered.
- Communicate information systems security problems.
Showtime Roadside Services, Stockbridge, GA
Night Supervisor 12-12-18 to 02-17-20
- Responsible for the daily schedules and coaching of up to 10 individuals/technicians
- Responsible for the checking in/checking out of all service vehicles and equipment used during shift
- Escalation of any service call issues
- Escalation of any issues with the light service technician’s performance
- Ensuring that all vehicles used during shift are checked over for any malfunctions and in need of fuel for the next shift
Light Service Technician 07-07-18 to 12-12-18
- Responsible for contacting AAA members for contracted Roadside Services
- Ensure maintenance of updated skills for the following types of contracted services: Flat tire changes, lockouts, gas delivery, battery service or replacement
- Establish positive customer service experience during service
- Maintain and report any issues with service vehicle or equipment
Accolades
- Showtime Honorary Award (2019): For achieving a Customer Service record of between 4.5 stars and 5 stars (out of a possible score of 5 stars) based on Customer Service Reviews averaged throughout the year.
- Presidential Award (2019): For maintaining a Customer Service record of 5 stars (out of a possible score of 5 stars) as a Supervisor based on Customer Service Reviews averaged throughout the year.
Secure Title Administration (formerly Assurant Specialty Property) Duluth, GA
Senior Title Administrator 2002-2017
- Accountable for processing multiple client accounts within client service level agreements
- Responsible for providing work for weekly quality assurance audits
- Accountable for the daily work audit of work for Quality Assurance per internal processing manuals
- Update client boards in lieu of team leader
- Communicate with team leader/manager concerning issues with processes
- Guide team with daily tasks in lieu of team leader/manager
- Communicate to clients and third parties concerning ownership transfers of vehicle titles
- Transmit multiple transactions of ownership transfers of vehicle titles via internet to government agencies
- Scan, verify, and correct images of titles through company created programs
Support Associate II 2003-2009
- Accountable for processing multiple client accounts within client service level agreements
- Update client boards in lieu of team leader
- Communicate with team leader/manager concerning issues with processes
- Guide team with daily tasks in lieu of team leader/manager
- Communicate to clients and third parties concerning ownership transfers of vehicle titles
- Transmit multiple transactions of ownership transfers of vehicle titles via internet to government agencies
- Receive and sort client mail
- Sort and ship client documentation per internal processing manuals
Support Associate I 2002-2003
- Receive and sort client mail
- Sort and ship client documentation per internal processing manuals
Military Experience
United States Marine Corp –Infantryman Camp Lejeune, NC 1993-1997
- Supervised, trained and scheduled daily activities of 20-30 men and women
- Composed and conducted classes in Military Education and History
- Effectively maintained the security of government and military property.
- Oversaw the distribution and retrieval of government and military equipment.
