Program Manager / Executive Assistant - Curative
(2024-01)
Own pharmacy network strategy and program execution for a commercial health plan, balancing member access, regulatory requirements, operational scalability, and total cost.
- Manage a complex schedule of shifting priorities for three directors, managing calendars, preparing agendas, capturing decisions and action items, and following up on deliverables.
- Designed custom network access logic that saves more than $10M annually while preserving access standards and minimizing member disruption.
- Lead cross-functional initiatives across clinical pharmacy, benefits, sales, implementation, and external partners; define scope, milestones, dependencies, risks, and success measures.
- Built pharmacy claims and state-audit processes that identify access gaps, improve network performance, and strengthen compliance oversight.
- Create and present KPI and OKR reporting, operational analyses, and recommendations for executive leadership to support resource and strategy decisions.
- Map and redesign workflows, business rules, and escalation paths to correct automated processes, reduce avoidable spend, and improve member experience.
- Negotiate direct pharmacy contracts and manage external relationships to expand access and advance organizational cost objectives.
- Launched and managed three clinical programs focused on disease management, coordinating stakeholders, timelines, communications, and ongoing performance review.
Technical Training Editor - Apple
(2022-01 - 2024-12)
Developed and edited confidential training, user guidance, and launch content for multiple AppleCare business groups and global audiences.
- Created, owned, and maintained 15 style guides and process documents used globally, improving consistency, governance, and development efficiency
- Partnered with developers, managers, localization teams, and business stakeholders to translate complex requirements into clear, audience-focused content
- Supported global change adoption by training developers, managers, and contractors on standards, workflows, and content-development best practices
- Used stakeholder feedback and data-driven analysis to improve communication processes and business coordination across teams
Executive Assistant - Warner Bros Discovery
(2021-01 - 2022-12)
- Acted as project manager for projects assigned by the Chief of Staff and CEO
- Responsible for maintaining multiple complex calendars across different time zones.
- Creating presentations, setting agendas, capturing action items, and following up on deliverables
- Coordinated meetings, travel, and logistics for senior executives while proactively managing scheduling conflicts and shifting priorities
- Handled highly confidential business information, executive communications, strategic planning materials, and pre-release content with discretion and sound judgment
- Provided quality customer support for external parties, clients, and business partners
- Anticipated executive and business needs, proactively identifying solutions and mitigating potential challenges before escalation
- Improved communication and business management between teams
- Acted as liaison between company and external stakeholders, vendors, and consultants
Locations Manager / Assistant to Producer - Dickies, VF Corporation
(2017-01 - 2020-12)
Supported senior creative leadership in planning and delivering photo and video assets for eight global campaigns.
- Coordinated travel, contracted locations, ground transportation, catering, production accommodations for campaign shoots
- Built production schedules, crew manifests, budgets, location plans, and operating guides; owned full budgets and schedules for five shoots
- Sourced, negotiated with, and coordinated production crews, photographers, videographers, vendors, artists, and community partners for 20 shoots
- Managed vendor onboarding, contracts, expense reporting, payroll documentation, and on-set execution while adapting to shifting priorities
- Worked as an on-set producer, maintaining schedule, directing operations, and partnering on creative and logistical decisions
