Adam Hendrawan

I’m a determined, consistent individual driven by my faith and a genuine passion for what I do. I thrive on good challenges and am always eager to learn, grow, and step into new opportunities. While I bring a focused and reliable work ethic to every project, I also believe in keeping life balanced whether that’s taking things slow with a great cup of coffee, enjoying a nice day outdoors, or taking time to appreciate the simple moments.

Junior Systems Administrator at Azusa Pacific University

• Automated endpoint provisioning using JAMF and Active Directory; developed Batch/PowerShell scripts to streamline onboarding, reducing manual configuration time
• Engineered an automated cross-platform integration by developing a.bat and PowerShell script to extract active printer lists from the Windows print server, utilizing a Python script to cross-reference and sync new hardware to JAMF for immediate macOS accessibility
• Developed and maintain images and bootables for the IT Support Center team, standardizing deployment methods for faculty and staff devices, ensuring rapid, consistent, and error free operations
• Managed upkeep of 200+ networked printers via Web JetAdmin; managed firmware deployments and proactive maintenance to minimize downtime
• Administered user permissions and access controls within the university's environment as well as provision faculty, role, and student accounts across the entire university population

L3 Support Technician at Azusa Pacific University (2024-08 – 2025-04)

• Handled and managed device solutions through data transfers, troubleshooting, personal device setups, and device regulation for over 900 faculty and staff optimizing hardware performance and ensuring seamless operational workflow for university personnel
• Supported faculty and students through call center in resolving account related issues in relation to 3000+ accounts across the university delivering rapid incident resolution and technical guidance
• Resolved critical hardware and software malfunctions across 150+ smart classrooms, ensuring 99% uptime for instructional technology

Bachelor of Science in Computer Science – Azusa Pacific University