Adam Oakley

Experienced customer service and operations professional with over a decade of experience coordinating service delivery, managing client relationships, supporting teams and improving operational workflows. Strong background in end-to-end job coordination, scheduling, resource allocation, customer communication, complaint resolution, supplier coordination and process improvement. Experienced in managing high volumes of service requests while maintaining accuracy, professionalism and responsiveness.

Confident working across customers, engineers, suppliers and internal teams, with a practical approach to problem solving and adopting digital systems to improve workflow and service quality.

Service & Installation Progressor at The Adaptation Installation Company (2025-03 – Present)

• Coordinate service and installation jobs end-to-end, ensuring work progresses effectively through the required stages.
• Act as the central point of contact between customers, engineers, suppliers, Motability dealers and internal teams.
• Coordinate bespoke vehicle adaptations to support new vehicle handovers and improve customer mobility.
• Manage escalations and complaints, identify root causes and deliver effective resolutions.
• Work with operational teams to improve workflows, reduce delays and enhance the overall service offering.

Head Service Coordinator at NC Truck Equipment (2020-01 – 2025-03)

• Led daily depot operations, coordinating workflow and resources to support productivity and smooth service delivery.
• Trained and evaluated a team, supporting effective scheduling, task allocation and performance.
• Designed and implemented process improvements to streamline operations, control costs and maintain quality standards.
• Managed customer enquiries and service issues, resolving problems and supporting strong customer satisfaction.
• Oversaw supplier negotiations and inventory requirements to meet operational demand.
• Implemented modern software to improve production levels, workflow and service quality.
• Maintained compliance with health, safety and relevant industry requirements.

Service Coordinator at NC Truck Equipment (2015-01 – 2020-01)

• Coordinated service requests and scheduled appointments to support prompt and effective service delivery.
• Supervised and coordinated a team of 8 engineers, optimising task assignments against service requirements.
• Acted as the primary contact for key clients, handling enquiries and concerns professionally.
• Optimised resource allocation and logistics to improve operational performance while controlling costs.
• Supported service quality through planning, coordination and continuous improvement initiatives.

Commercial Vehicle Body Builder & Hydraulic Equipment Repair at Neath Coachbuilders Ltd (2012-01 – 2015-01)

• Constructed and assembled commercial vehicle bodies to design specifications and safety standards.
• Interpreted technical drawings to determine appropriate materials and fabrication methods.
• Fabricated metal components and carried out structural repairs.
• Installed and modified hydraulic equipment, ensuring structural integrity and functionality.