Adamaris Lorenzo

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Patient Care Coordinator at Lake Nona Dental Group (2024-05 – Present)

• Coordinated patient scheduling to optimize appointment flow and enhance clinic efficiency.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Managed patient records using electronic health record systems to maintain accuracy and confidentiality.
• Communicated effectively with dental team to streamline patient care and improve service delivery.
• Assisted in billing processes, verifying insurance claims for accuracy and timely submission.
• Verified insurance and communicated coverage to staff and patients.
• Obtained prior authorization and precertification for outpatient procedures.

Medicaid Waiver Case Manager at Elder Care Planning of Florida (2022-06 – 2024-05)

• Coordinated services between clients, families, and healthcare providers to ensure effective support.
• Assessed client needs and eligibility for Medicaid services through detailed evaluations.
• Coordinated case management activities, ensuring timely service delivery and compliance with regulations.
• Evaluated Medicaid applications for eligibility compliance and accuracy.
• Assisted clients in understanding benefits and application processes.
• Maintained comprehensive case records, ensuring up-to-date information management.
• Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants' financial and personal information.

High School Diploma – Timber Creek High School (2017-05)